Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laila Botkin

Kissimmee,FL

Summary

Driven professional with a proven track record at The Ice Factory of Central Florida, excelling in guest relations and customer service. Demonstrated ability to enhance guest experiences through creative event organization and effective problem-solving. Skilled in data entry and Office 365 applications, with a commitment to maintaining safety and promoting team strength as a Cheer Coach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Representative

The Ice Factory of Central Florida
01.2023 - Current
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Led creative games and activities to engage and entertain guests during events.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Supervised children's activities, maintaining happiness, safety and well-being.

Cheer Coach

Osceola Kowboys Youth Football
05.2021 - Current
  • Adjusted coaching techniques based on strengths and weaknesses of athletes.
  • Taught range of sport-specific skills with optimal safety standards.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Prepared cheerleaders for games and competitions with rigorous practice schedule.

Education

High School Diploma -

Saint Cloud High School
Saint Cloud, FL
05.2024

Seeking Bachelors Degree - Nursing

Valencia College
Orlando, FL
05.2028

Skills

  • Report Preparation
  • Customer Service
  • Data Entry
  • Guest Relations
  • Office 365 applications

Certification

Master Intuit Certification

Timeline

Guest Service Representative

The Ice Factory of Central Florida
01.2023 - Current

Cheer Coach

Osceola Kowboys Youth Football
05.2021 - Current

High School Diploma -

Saint Cloud High School

Seeking Bachelors Degree - Nursing

Valencia College

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Laila Botkin