Laila Bowdoin
Bronx,NY
Summary
Passionate assistant general manager with experience in hiring, training and guiding staff in store operations. Strong hospitality/customer service background, as well as inventory experience. Broad skills in training personnel to achieve exceptional goals in team building and
customer service and well as food safety
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Pret A Manger
06.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Assistant Manager
Pokeworks
01.2021 - 05.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to over 200 customers daily, assessing needs and maintaining current knowledge of consumer preferences.
- Correctly calculated inventory and verify stock levels, and ordered appropriate supplies for forecast future needs.
- Carefully interviewed, selected, trained and supervised staff.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Assistant General Manager
Little Beet
05.2018 - 03.2020
- Submitted daily and weekly verbal reports to general manager to aid in business decision-making and planning
- Strengthened merchandising and promotional strategies to drive guest engagement and boost sales
- Recognized and rewarded outstanding work performance to cultivate positive work environment
- Developed loyal and highly satisfied guest base through successful proactive management of team guest service strategies.
Education
High School Diploma -
Bronx Guild
Bronx, Ny06.2014
Certification
- Food Handlers License - 2018
- Servsafe - 2020
Timeline
Shift Supervisor
Pret A Manger
06.2023 - Current
Assistant Manager
Pokeworks
01.2021 - 05.2023
Assistant General Manager
Little Beet
05.2018 - 03.2020
High School Diploma -
Bronx Guild