Laila Bowen

• Primary Medical Assistant to Doctor Henry Thai, department head.
• Redesigned patient scheduling for department.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Assessed patients temperature, pulse and blood pressure and recorded in electronic medical records.
• Maintained and organized Doctor's calendar and scheduling.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Administered EKG's, drew blood samples and gave injections.
• Maintained electronic comunication with other departments when required.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Wrote detailed workflows of scheduling appointments, contacting patients, promoting the program and creating Epic smartphrases for the future training purposes.

· Worked with a group of Doctors at Sutter San Carlos, travling between PaloAlto and San Carlos weekly.

. Checking Patients in

· Vitals

· Rooming Patients

· Scheduling

· Checking Patients In

· Checking ID and Insurance

· Rooming patients

· Taking blood height, weight, blood pressure, and pulse

· Waiting for doctor's signals to bring patients into the OR and out of the OR

· Building patient surgery files

· Wheeling patients out to their cars after surgery

· Relying patient's comments or concerns to the doctor