MERCY NJENGA
Baltimore
Summary
Compassionate healthcare professional with expertise in medical assistance, recognized for high productivity and efficient task completion. Specialized skills in patient care, medical record keeping, and clinical procedures enhance overall healthcare delivery. Strong communication and teamwork abilities foster optimal patient experiences and support healthcare teams effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Johns Hopkins Community Physicians
02.2017 - Current
- Took pediatric vitals, updated patient history, and administered vaccinations to support comprehensive patient care.
- Assist provider with minor surgical procedures
- Patient education on use of medical equipment like spacers, clutches, peak flow meters among others.
- Conduct vision and hearing screening, ear irrigation
- Perform CLIA wave tests, quality controls for POCT lab equipment
- Acted as POCT and Laboratory Superuser, guiding colleagues in point-of-care testing procedures and equipment to ensure accurate results.
- Trained staff on electronic health record systems as an Epic Superuser.
- Cleaned patient rooms and restocked essential supplies to ensure a safe and welcoming environment.
Companion Caregiver
Private Duty
Baltimore
09.2020 - 11.2025
- Supported clients in daily living activities and personal care to improve their quality of life.
- Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
- Provided companionship and emotional support to elderly clients.
- Facilitated recreational activities to foster social interaction and enhance clients' overall well-being.
- Provided outdoor companionship to promote physical activity and well-being.
- Ensured a safe, clean home environment for clients through consistent housekeeping and organization.
- Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
- Observed and reported changes in client health or behavior promptly.
Part-time Sales Associate
Hair Town
06.2015 - 08.2018
- Recommend and advise customers on hair products based on individual requirements.
- Welcomed customers and identified their hair and beauty product needs to enhance shopping experience.
- Processed customer payments at cash register to provide prompt and accurate service.
- Restocked and organized merchandise displays while maintaining cleanliness to ensure appealing store environment.
- Answer calls and customers’ queries.
Medical Assistant Contractor
Johns Hopkins Intrastaff
10.2016 - 01.2017
- Assisted healthcare providers with patient examinations and procedures.
- Took pediatric vitals, scheduled and coordinated appointments and follow-up visits, administered injections, performed CLIA wave tests, cleaned and restocked exam rooms to ensure readiness for next patients.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Managed patient records using electronic health record systems.
Medical Assistant Extern
Total Women’s Health of Baltimore
07.2016 - 08.2016
- Greeted patients and prepared them for examination; obtained patient medical history and vital signs.
- Supported physician during patient examinations, enhancing workflow and patient experience.
- Performed routine laboratory tests such as urinalysis and conducting hCG testing, administered injections.
- Used electronic health record (SpringCharts) to enter patient’s information.
- Confirmed patient appointments and communicated test results to ensure timely follow-up.
- Authorized drug refills and provided prescription information to pharmacy.
- Organized and sanitized examination rooms, ensuring readiness for patient care.
Education
Certified in CPR & AED -
American Heart Association
01.2025
Certified Clinical Medical Assistant -
Community College of Baltimore County
Baltimore06.2016
Epic Trained in Ambulatory Nurse -
Johns Hopkins Outpatient Center
01.2016
Skills
- Patient care
- Clinical skills
- Medication administration
- Vaccination administration
- Laboratory testing
- Triage assessment
- Specimen handling
- Electrocardiographic rhythm recognition
- Ear irrigation
- Electronic health records
- EPIC charting
- Clinical documentation
- Patient scheduling
- HIPAA compliance
- Patient education
- Workflow organization
- Patient-focused care
Certification
• Certified Clinical Medical Assistant, National Health Career Association, 01/01/25
• Certified in CPR & AED, American Heart Association, 05/10/24
• Certified in CPR & AED, American Heart Association, 05/10/24
Skills
Appointment Booking, Word Processing, Telephone Practices, Office Management, HIPAA Rules and Regulations, EPIC, Vital signs, Basic medical charting techniques, Snellen Eye Chart testing, Ear irrigation, Sterile/Aseptic techniques, Dressing changes, Assisting provider with minor surgical procedures and physical examinations, Venipuncture/Phlebotomy, CLIA Wave lab Testing, Electrocardiograms (ECG), Administration of Medications (ID, SC, IM Injections)
Timeline
Companion Caregiver
Private Duty
09.2020 - 11.2025
Certified Medical Assistant
Johns Hopkins Community Physicians
02.2017 - Current
Medical Assistant Contractor
Johns Hopkins Intrastaff
10.2016 - 01.2017
Medical Assistant Extern
Total Women’s Health of Baltimore
07.2016 - 08.2016
Part-time Sales Associate
Hair Town
06.2015 - 08.2018
Certified in CPR & AED -
American Heart Association
Certified Clinical Medical Assistant -
Community College of Baltimore County
Epic Trained in Ambulatory Nurse -
Johns Hopkins Outpatient Center