Laila Carfrae
Cedar Rapids
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Tomasos
Cedar Rapids, IA
01.2018 - Current
- Led team in implementing operational strategies, enhancing overall productivity.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed training programs for staff, fostering skill enhancement and knowledge retention.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Science - Nursing
Kirkwood Community College
Cedar Rapids, IA08.2026
High School Diploma -
George Washington High School
Cedar Rapids, IA05.2022
Certified Nursing Assistant - CNA
Kirkwood Community College
Cedar Rapids, IA12.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Strategic planning
- Cross-functional teamwork
- Expectation setting
- Clear communication
- Work prioritization
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Timeline
Manager
Tomasos
01.2018 - Current
Associate of Science - Nursing
Kirkwood Community College
High School Diploma -
George Washington High School
Certified Nursing Assistant - CNA
Kirkwood Community College