Laila Carsten
Albuquerque,NM
Summary
Outgoing student and athlete with a background with entrepreneurship, volunteer work, and food experience. Excellent interpersonal, communication and leadership skills.
Overview
2
2
years of professional experience
Work History
Crew Leader and Manager
Sonic Drive In
Rio Rancho , New Mexico
01.2024 - 08.2024
- Trained new hires on job duties, safety protocols, and company policies.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Delegated daily tasks to team members to optimize group productivity.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as drinks and milkshakes/ ice cream according to company and customer standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
Cake/ Dessert Business
Self Employed
Albuquerque, NM
04.2023 - Current
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Formulated designs based on customer specifications.
Apartment Cleaning
Family Members
Albuquerque, NM
08.2023 - Current
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
Voluntary Worker
Key Club International
Albuquerque, NM
08.2022 - Current
- Organized fundraising events and campaigns for the organization.
- Collaborated with other team members to ensure successful completion of tasks.
- Attended weekly team meetings to discuss progress on projects and initiatives.
- Coordinated with other organizations to create joint-volunteer opportunities.
- ie. Balloon Fiesta, Corrales Harvest Festival, youth camps, Zozobra, Clean ups
Education
Cibola High School
Albuquerque, NM05-2025
Skills
- Clear Communication
- Working under pressure
- Customer Service
- Time management
- Community Engagement
- Team Collaboration
- Reliability
- Time management abilities
- Communication Skills
Timeline
Crew Leader and Manager
Sonic Drive In
01.2024 - 08.2024
Apartment Cleaning
Family Members
08.2023 - Current
Cake/ Dessert Business
Self Employed
04.2023 - Current
Voluntary Worker
Key Club International
08.2022 - Current
Cibola High School
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