Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila Chavez

Fairbanks

Summary

Adept at multitasking and beverage preparation, I excel in delivering exceptional customer service, evidenced by my time at Arctic Java. Leveraging skills in time management and espresso machine operation, I fostered positive customer experiences, contributing to a welcoming cafe environment. My collaborative spirit and proficiency in cash handling are pivotal in fast-paced settings.

Overview

1
1
year of professional experience

Work History

Beauty Advisor

Sally Beauty Supply
03.2025 - Current
  • Assisted customers in selecting beauty products tailored to individual needs.
  • Provided product demonstrations to enhance customer understanding and engagement.
  • Maintained cleanliness and organization of display areas for optimal product visibility.
  • Educated clients on skincare routines and makeup application techniques.
  • Collaborated with team members to ensure a seamless shopping experience for customers.
  • Stayed updated on beauty trends and new product launches to offer informed recommendations.
  • Supported promotional events by setting up displays and engaging with shoppers effectively.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Barista

Arctic Java
08.2024 - 10.2024
  • Built strong relationships with regulars and new customers by providing friendly, personalized service.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Utilized cash register or POS system to receive and process payments.
  • Operated cash registers and handled cash and card transactions.
  • Prepared and served coffee, espresso drinks, and teas.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Prepared and served a variety of coffee drinks, teas, and other beverages.
  • Trained new baristas on proper coffee preparation techniques.

Laborer

Heritage Rock & Services
05.2024 - 08.2024
  • Operated heavy machinery to assist with construction and landscaping projects.
  • Followed safety protocols to maintain a secure work environment.
  • Utilized hand tools and power equipment for various tasks efficiently.
  • Assisted in loading and unloading materials from trucks and job sites.
  • Maintained cleanliness of work areas to ensure operational efficiency.
  • Supported team members in completing daily project milestones effectively.
  • Adapted quickly to new procedures and techniques on job sites.
  • Collaborated with supervisors to enhance workflow and productivity standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

High School Diploma -

Whitestone High School
Delta Junction, AK

Skills

  • Friendly and outgoing
  • Time management
  • Problem-solving
  • Cleanliness
  • Cash handling
  • Opening and closing duties
  • Team collaboration
  • Active listener
  • Exceptional customer service
  • Order taking
  • Menu memorization
  • Beverage preparation
  • Espresso machine operation
  • Drink customization
  • Customer service
  • Organization and multitasking
  • Customer engagement
  • Upselling strategies
  • Client relationship building
  • Sales proficiency

Timeline

Beauty Advisor

Sally Beauty Supply
03.2025 - Current

Barista

Arctic Java
08.2024 - 10.2024

Laborer

Heritage Rock & Services
05.2024 - 08.2024

High School Diploma -

Whitestone High School

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