Laila David
Richardson
Summary
Clinical Medical Assistant student expected to graduate by July 2025 with 6+ years of professional experience in customer service, communication skills, and computer literacy. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
5
5
years of professional experience
4048
4048
years of post-secondary education
Work History
Customer Service Associate
Lowes
Dallas
03.2024 - Current
- Enhanced product knowledge to better assist customers.
- Resolved customer issues promptly to ensure satisfaction.
- Conducted regular inventory audits to maintain stock accuracy.
- Managed item billing and replenishment efficiently.
- Streamlined customer service processes for efficiency.
Customer Service Representative
TTEC
Englewood
11.2020 - 02.2023
- Assisted doctors with customer insurance coverage queries.
- Resolved customer issues efficiently to ensure satisfaction.
- Developed a comprehensive customer database for better tracking.
- Improved customer service protocols based on feedback.
- Streamlined communication channels for customer queries.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Richardson, TX 07.2024 - 04.2026
Clinical Medical Assistant -
Stepful
High School Diploma - General Studies
Lloyd V. Berkner High School
Richardson, TXSkills
- Phlebotomy
- Venipuncture
- Capillary Blood Collection
- Specimen Preparation
- Infection Control
- Ultrasounds
- Injections
- Fluid Aspiration
- Cannulation
- Catheterization
- Patient Care
- EMR
- Communication
- Customer Service
- Building Rapport
- Problem Solving
- Effective problem solver
- Strong communicator
- Efficient team player
Education Certifications
- Clinical Medical Assistant, Stepful, National HealthCareer Association, 05/25
- Bachelor of Science in Nursing, Galen College of Nursing, Richardson, TX, 05/27
- High School Diploma in General Studies, Lloyd V. Berkner High School, Richardson, TX, 05/19
Core Competencies
Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control, Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, Communication, Customer Service, Building Rapport, Problem Solving, Effective problem solver, Strong communicator, Efficient team player
Timeline
Bachelor of Science - Nursing
Galen College of Nursing
07.2024 - 04.2026
Customer Service Associate
Lowes
03.2024 - Current
Customer Service Representative
TTEC
11.2020 - 02.2023
Clinical Medical Assistant -
Stepful
High School Diploma - General Studies
Lloyd V. Berkner High School