Charisma Aikens
Tampa,FL
Summary
Remarkably-trained Medical Assistant utilizes medical and administrative skills to support patients and health care staff under supervision of physicians or nurses. Flexibility to adapt to multiple specialty clinics. Acts as patient advocate and maintains confidentiality of individuals and health information.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
RaceTrac
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
EXPERIENCE MANAGER
Wendys
12.2022 - 04.2023
- Interviews, hire and train a team
- Oversee and enforce proper standards and procedures
- Inventory counts
- Cash management
- Opening and closing the store
- Maintain excellent customer service.
CUSTOMER SERVICE ADVOCATE
TTEC
01.2020 - 08.2022
- Worked within a fast-paced call center environment facilitating up to 50 to 5 calls daily pertaining to a variety of Medicaid and insurance inquiries
- Resolved customer complaints, managed database records, and drafted status reports on customer service issues
- Gathered data from various sources such as paper documents, reviewed and validating the entered data for accuracy, completeness, and consistency.
CUSTOMER SERVICE ASSOCIATE
Home Depot
08.2019 - 01.2020
- Provided fast friendly service by actively seeking out customers to assess their needs and aid
- Maintained the in-stock condition of assigned areas, ensuring it is clean, shop-able, and safe
- Worked in cooperation with associates in other departments regarding tools, information, and products that help bring customer's projects to completion.
Education
Associate of Science - Criminology
Valencia College
Medical Assisting
Concorde Career College
Tampa, FL09.2024
Skills
- HIPAA Compliance
- Customer Service
- Vital signs monitoring
- Phlebotomy
- Electronic Health Records
- Specimens collection and processing
Timeline
Customer Service Associate
RaceTrac
04.2023 - Current
EXPERIENCE MANAGER
Wendys
12.2022 - 04.2023
CUSTOMER SERVICE ADVOCATE
TTEC
01.2020 - 08.2022
CUSTOMER SERVICE ASSOCIATE
Home Depot
08.2019 - 01.2020
Associate of Science - Criminology
Valencia College
Medical Assisting
Concorde Career College
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