Laila E. Buchanan

• Skilled in fostering a culture of accountability and respect within the work shift, establishing clear expectations for job performance .
• Swiftly resolve baggage-related issues and concerns, ensuring customer satisfaction.
• Collaborate with tower operations to coordinate requested holds for the movement of large passenger and baggage transfer loads between flights.
• Develop contingency plans for unexpected events, such as weather-related delays, while adhering to airport and airline policies regarding baggage weight restrictions.
• Proficient in operating baggage applications to re-route baggage and cargo to the correct passenger's destination, reducing lost luggage incidents.
• Monitors baggage tracking systems closely and provides timely updates to staff. Works closely with ramp supervisors to verify that baggage is placed on the correct outgoing flights.

• Coordinated with truck and dispatch operations along the ramp side and tower side
• Managed with supervisors and safety managers to ensure truck safety along the ramp side and aircrafts
• Coordinated with flight operations to ensure turnover time with deicing trucks after departure.
• Maintained contact with aircraft captains via headset radio to dispatch deicing trucks when requested.
• Maintained end of day duties after events to ensure breakdown of trucks and service after hours.

• Managed areas of ramp service by dispatching clerks to flights
• Managed tour and equipment log throughout the day with details of flight and clerk information
• Coordinated with tower operations and management service for on time and safe flight turnover
• Managed with DG (Dangerous Goods) paperwork on SABRE

· Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.

· Marshaled aircrafts to gate positions on arrival with three-man team

· Specializes with aircraft security areas (E170/175, ERJ-145, CRJ-700/200)

• Train new employees to become cashiers, work the drive thru, prep and prepare food orders, customer service, restock shelves, and teach safety precautions according to OSHA regulations
• Responsible for advertising new products
• Restock the shelves for each work station

• Work the drive-thru window
• Responsible for advertising new products
• Assist new employees
• Restock the shelves for each work station

• Cashier
• Sales
• Prepared returns, worked overstock and restock shelves with new merchandise
• Arranged product price tags and store remodeling signs

• Set up product and make up displays
• Assisted with selling products and writing up final sales

• Designed a spreadsheet to accurately track students’ attendance, service hours and activities
• Successfully restructured and improved the office environment by organizing and recording confidential files in Microsoft Office administration