Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Affiliations
Software
Timeline
Generic

Laila Fares

Gaithersburg,MD

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience
3
3
Certification
2
2
Languages

Work History

Floor Supervisor

Tommy Hilfiger Outlet Store
11.2022 - Current
  • Performed daily employee performance audits.
  • Handled daily petty cash management, generated discrepancy reports, and compiled daily banking confirmation reports to maintain accurate financial records.
  • Created and picked up change orders from the bank, ensuring the safe and each till has the correct amount, with deposits in their proper place.
  • Executed keyholder responsibilities, overseeing the seamless opening and closing procedures of the store
  • Managed daily shift assignments, upheld visual standards on the sales floor, and facilitated the opening and closing procedures of registers.
  • Adapted floor plans in accordance with corporate regulations to improve overall retail aesthetics.
  • Effectively resolved customer concerns and managed challenging situations to ensure positive outcomes and maintain customer satisfaction.
  • Managed inventory operations, including receiving and organizing shipments, to optimize stock levels and uphold efficient supply chain processes.
  • Aided in quarterly progress meetings for the store, ensuring daily and weekly sales quotas are met.

Lead Associate

Tommy Hilfiger Outlet Store
05.2019 - 11.2022
  • Directed daily departmental projects.
  • Processed customer transactions, returns and exchanges daily.
  • Trained and supervised employees on office policies and procedures.
  • Assisted customers via phone inquiries and directed calls to the appropriate contacts.
  • Managed daily task assignments and responsibilities for employees, ensuring efficient coordination of roles, optimizing workflow.

Sales Associate

Tommy Hilfiger Outlet Store
11.2017 - 05.2019
  • Managed and optimized the operation of fitting rooms, overseeing organization and cleanliness.
  • Provided expert product guidance and facilitated sales transactions in a dynamic retail environment.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Processed weekly stock shipments from their delivery to restocking of the sales floor.
  • Prepared merchandise for sales floor by pricing or tagging.

Receptionist

Auto Clinic Care
02.2016 - 11.2017
  • Utilized shop management software to input and track data (R.O Writer).
  • Cataloged daily audit reports, employee onboarding files and customer information.
  • Maintained rigorous cleanliness standards, contributing to a professional and welcoming workspace.
  • Managed and directed incoming calls with a focus on exceptional customer service in a fast-paced mechanic shop environment.
  • Welcomed customers and facilitated vehicle pick ups and drop offs.
  • Maintained and processed sales for the company retail shop.

Education

Bachelor of Science - Biology

Salisbury University
Salisbury, MD
12.2023

Montgomery Community College
Germantown, MD
08.2023

High School Diploma -

Seneca Valley High School
Germantown, MD
06.2018

Skills

  • Staff Training
  • Operations Management
  • Store operations
  • Animal Handling Abilities

Certification

  • Child Development Associate (CDA)
  • Lead Teacher Certification in Preschool Childcare Training (90 Hours)
  • Herpetoculture Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits

Affiliations

  • Best Buddies International

Software

RStudio

Timeline

Floor Supervisor

Tommy Hilfiger Outlet Store
11.2022 - Current

Lead Associate

Tommy Hilfiger Outlet Store
05.2019 - 11.2022

Sales Associate

Tommy Hilfiger Outlet Store
11.2017 - 05.2019

Receptionist

Auto Clinic Care
02.2016 - 11.2017

Bachelor of Science - Biology

Salisbury University

Montgomery Community College

High School Diploma -

Seneca Valley High School

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Laila Fares