Laila Fitz
Seaford,VA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Greg Garrett Property Management. Excelled in data entry and client relations, significantly enhancing database accuracy and customer satisfaction. Proven track record in improving operational efficiency and mastering computer skills, while training peers for excellence in fast-paced environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Marketing Assistant
Greg Garrett Property Management
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Certified Pharmacy Technician
Rite-Aid Pharmacy
12.2022 - 06.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
CVS Pharmacy
05.2019 - 12.2022
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
York High School
Yorktown, VA06-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
- HIPAA Compliance Certification – Various Accredited Providers.
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Community Pharmacy-Based Point-of-Care Testing Certificate – National Association of Chain Drug Stores Foundation.
- LongTerm Care Specialty Certification for Technicians– National Healthcareer Association.
- Hazardous Drug Management Certificate - Various Accredited Providers.
- IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
- Aseptic Technique Certification Program - Various Accredited Providers.
Timeline
Administrative Assistant/Marketing Assistant
Greg Garrett Property Management
06.2024 - Current
Certified Pharmacy Technician
Rite-Aid Pharmacy
12.2022 - 06.2024
Certified Pharmacy Technician
CVS Pharmacy
05.2019 - 12.2022
- HIPAA Compliance Certification – Various Accredited Providers.
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Community Pharmacy-Based Point-of-Care Testing Certificate – National Association of Chain Drug Stores Foundation.
- LongTerm Care Specialty Certification for Technicians– National Healthcareer Association.
- Hazardous Drug Management Certificate - Various Accredited Providers.
- IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
- Aseptic Technique Certification Program - Various Accredited Providers.
High School Diploma -
York High School
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