Laila Garza
Warren,MI
Summary
Detail-oriented professional with extensive experience in quality inspection and team training. Proven ability to implement safety protocols and enhance workflow efficiency, contributing to improved customer satisfaction and compliance with quality standards.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Team Leader
McDonald's
Sterling Heights, MI
02.2024 - Current
- Supervised daily operations to ensure compliance with company standards and quality control.
- Trained new team members on procedures, safety protocols, and customer service techniques.
- Managed cash handling processes, ensuring accurate transactions and balanced registers.
- Implemented efficiency improvements in workflow, reducing wait times during peak hours.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Quality Inspector
Reese Inspection Services
Auburn Hills, MI
08.2020 - 11.2023
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Utilized precision measuring tools to verify product specifications and identify defects.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Developed and maintained detailed inspection reports documenting findings and recommendations.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified and helped resolve non-conforming product issues.
- Inspected incoming and outgoing materials for accuracy and quality. Also was responsible to making sure my customer had enough parts returned daily to meet production need over at Samsung SDIA. Also worked off site at Samsung inside the lab working on fuse cover that goes on the top cover for the EV Battery full assemble pack. I was responsible in maintaining adequate amount of small part such as wire harness and BusBars inspected and counted as well as reworked certain ones to be able to meet Samsung requirements for production daily.
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Work Planning and Prioritization
- Safety
- Cash handling
- Flexible schedule
- Performance evaluations
Timeline
Team Leader
McDonald's
02.2024 - Current
Quality Inspector
Reese Inspection Services
08.2020 - 11.2023