Laila Hicham
York,SC
Summary
Driven professional with a proven track record at Crunch Fitness, excelling in high-pressure environments and guest relations. Mastered time management and customer service, enhancing client satisfaction and retention. Skilled in credit card handling and problem-solving, ensuring compliance and efficiency. Achieved positive outcomes through active listening and detail-oriented practices, contributing to a welcoming and professional atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Crunch Fitness
03.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer Service Associate
Lowes Home Improvment
11.2022 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Informed customers about special promotions and provided detailed information for various products.
Education
Accelerated Dental Academy
Gastonia, NC07.2024
High School Diploma -
Rocky River High School
Charlotte, NC01.2021
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Credit card handling
- Cash Handling
- Customer Service
- Training and mentoring
- Marketing
- Computer Skills
- Detail Oriented
Timeline
Front Desk Associate
Crunch Fitness
03.2024 - Current
Customer Service Associate
Lowes Home Improvment
11.2022 - 03.2024
Accelerated Dental Academy
High School Diploma -
Rocky River High School