Coxswain for Rock Creek Adult Rowing, Georgetown, DC during summer breaks Duties included Crew team water workouts, and teaching proper technique
Laila John
Chesapeake,VA
Summary
Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in a future role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher/Communications Specialist
Midwest Medical Transport (MMT)
05.2023 - 05.2025
- Customer Service Agent
- Fielding Inquiries and Complaints
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Completing Portals
- Call/Trips for Service Verifications
- Radioing/Communicating with Ambulance Crews
- Applications Required to Monitor: Traumsoft (CAD/Trip List/Daily Worksheet), Samsara, Microsoft Teams, Microsoft Excel, Microsoft Word, Outlook, MOVI, DialPad
Administrative Assistant
Dignity Memorial Funeral Services
11.2020 - 05.2021
- Created rapid and effective schedules for funeral directors
- Updated daily schedule regarding funeral director services and meetings
- Created inventories of family provided decedent's personal items, such as clothing and jewelry
- Created logs of gifted flowers for decedent's family records
- Updated daily shared excel meeting chart
- Operated as a receptionist
- Took “first calls” regarding those whose loved ones had just passed
- Coordinated honoring fallen military members with the police department, and the military
- Provided comfort to grieving families
- Coordinated between several company branches to ensure accurate scheduling and inventory
Education
Psychology
Northern Virginia Community College
Annandale, VAState EMT Certification
Training 911 (EMT school)
Fairfax, VA04.2019
Pre-med
Stetson University
Deland, Florida05.2018
Advanced Diploma -
McLean High School
McLean, VA06.2017
Skills
- Client relations
- Accurate data entry
- Strategic decision-making
- Detail-oriented mindset
- Efficient dispatching procedures
- Strategic call handling
- Problem-solving
- Coordination of dispatch services
- Active listening
- Dispatch software
Certification
- CPR certification
- Issued 01/2024 - Expires 01/2026
- FEMA certifications
- ICS-100 (Introduction to Incident Command Systems)
- ICS-200 (Basic Incident Command System for Initial Response)
- NIMS-700 (Introduction to National Incident Management System)
- NRF-800 (Introduction to National Response Framework)
- President's Bronze Volunteer Service Award (over 100+ hours)
- Awarded after only being in the station for 3 months, this trend of hours continued until I put in a leave of absence
- National Society of Leadership and Success- Sigma Alpha Pi
- Fall 2020-present
Affiliations
- Sigma Alpha Pi
Interests
Timeline
Dispatcher/Communications Specialist
Midwest Medical Transport (MMT)
05.2023 - 05.2025
Administrative Assistant
Dignity Memorial Funeral Services
11.2020 - 05.2021
State EMT Certification
Training 911 (EMT school)
Pre-med
Stetson University
Psychology
Northern Virginia Community College
Advanced Diploma -
McLean High School
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