Laila M. Bowles
Apopka
Summary
Certified Pharmacy Technician with a strong background in healthcare operations and prescription processing. Effectively facilitated communication between providers and patients while managing workflow to ensure timely medication dispensing and compliance with pharmacy guidelines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Specialty Pharmacy Technician lV
AdventHealth RxPlus
Apopka
02.2024 - Current
- Facilitated communication between healthcare providers and patients regarding prescriptions, prior authorizations, and appeals, while maintaining knowledge of AdventHealth prescription benefits and commercial payer processes to improve patient care.
- Processed prescription orders and claims, ensuring accurate NDC selection, medication instructions, and prescriber verification while following dispensing and shipping guidelines.
- Arranged patient benefits through copay assistance and prescription queuing to ensure timely dispensing of medication.
- Experienced in pharmacy operations using Rx Plus and Expedien Rx for Specialty and Non-Specialty operations with strong Tech-check-Tech Quality Assurance compliance.
- Effective communication with the doctor’s office in the process for Prior Authorizations.
- Trained and onboarded new specialty pharmacy technicians, developing first day training material and resources to support successful integration into pharmacy operations.
- Provided resources to help new hires acclimate to their roles.
- Contributed to division-wide projects for Central Florida Division, including developing fertility supplies reference sheet and implementing initiatives like Hyperspace 'Cheers', accumulator program, high-deductible program, payment plans, and claims reprocessing.
- Knowledgeable in Microsoft applications, i.e. Outlook, Word, PowerPoint, Excel, and Access.
- De-escalate calls to facilitate conflict resolution prior to reaching leadership.
Shift Leader
Dunkin Donuts
Deland
04.2018 - 06.2024
- Supervised team of 6+ members during shifts, enhancing customer satisfaction and adherence to store policy.
- Led training sessions for team members on food preparation, customer service, and safety protocols, improving overall service quality.
- Managed cash registers and maintained accurate financial records following company cash handling procedures.
- Enforced health and safety standards, including food safety guidelines and cleanliness, ensuring compliance with regulatory requirements.
Certified Pharmacy Technician
Walgreens Pharmacy
Deland
08.2020 - 02.2024
- Processes over 500 prescription orders daily, ensuring thorough adherence to pharmacy guidelines.
- Consulted with patients, addressing inquiries about medications and potential side effects while ensuring alignment with clinical criteria.
- Administers immunizations, focusing on patient care and customer service.
- Utilized pharmacy software and technology, including prescription processing systems and electronic health records, to enhance operational efficiency.
- Trained and mentored new pharmacy technicians in operations, fostering a collaborative team environment.
Education
Bachelor of Science - Heath Sciences Management and Professionalism
Seminole State College of Florida
Lake Mary, FL12-2026
Associate of Arts - A.A. Degree
Daytona State College
DeLand, FLDiploma -
Deland High School
DeLand, FLSkills
- Pharmacy operations
- Prior Authorizations
- Insurance coordination
- Electronic Medical Record (EMR) systems
- Pharmacy software
- Process improvement
- Data entry
- Documentation
- Troubleshooting
- Problem resolution
- Microsoft Office suite
- Cross-training staff
- Written communication
Certification
- Registered Pharmacy Technician, State of Florida, RPT99723
- Certified Pharmacy Technician, PTCB
- Immunizations, PTCB
- CPR certified, BLS provider
Timeline
Certified Specialty Pharmacy Technician lV
AdventHealth RxPlus
02.2024 - Current
Certified Pharmacy Technician
Walgreens Pharmacy
08.2020 - 02.2024
Shift Leader
Dunkin Donuts
04.2018 - 06.2024
Bachelor of Science - Heath Sciences Management and Professionalism
Seminole State College of Florida
Associate of Arts - A.A. Degree
Daytona State College
Diploma -
Deland High School