Laila Pantoja
Lexington,KY
Summary
Motivated professional with excellent organizational, planning, and communication skills seeks collaborative marketing role. Passionate about positively impacting customer bottom-lines through creative and engaging marketing copy. Trained in social media management, audience engagement, and marketing campaign development.
Overview
8
8
years of professional experience
Work History
Retail Sales Consultant
AT&T
Lexington, KY
07.2023 - 07.2024
- Ensured customer satisfaction by performing various duties including account transaction processing, as well as opening and closing accounts
- Provided customers with information about products and services
- Achieved successful resolution of customer complaints and account discrepancies. Offered comprehensive assistance, answering questions and providing services.
Teller
PNC Bank
Lexington, KY
01.2022 - 04.2023
- Served customers by completing account transactions and opening and closing accounts
- Informing customers about bank products and services
- Successfully resolving complaints or account discrepancies, as well as answer and assist questions, and services.
Resident Advisor
University of Kentucky
Lexington, KY
08.2021 - 05.2022
- Worked with other Resident Life team members to foster an intellectually, socially, physically, morally, and culturally enriching residential community.
- Designed and executed programs that fostered self-improvement, academic achievements, community engagement, and cultural awareness
- Efficiently maintained positive atmosphere for 22 residents while actively addressing conflicts.
- Offered counseling services for new students, addressing both academic and personal issues.
Orientation Leader
University of Kentucky
Lexington, KY
05.2021 - 08.2021
- Acted as a positive influence and mentor for new students and their families.
- Partnered with orientation staff in coordinating various events and initiatives aimed at welcoming first-year and transfer students.
- Attended and actively participated in the Orientation Leader training program.
Cashier
Kroger
Lexington, KY
03.2020 - 08.2021
- Assured prices for customers and processed items sold by scanning barcodes
- Maintained merchandise by stocking, arranging, and organizing shelves
- Communicated effectively with all incoming customers to ensure that their shopping trip was satisfactory
- Addressed questions regarding merchandise, policies, and services.
Cashier
Heb Grocery
Killeen, TX
01.2017 - 01.2019
- Checked prices for customers and processed items sold by scanning barcodes
- Arranged and organized merchandise
- Greeted and held conversation with incoming customers
- Responded to questions regarding merchandise, policies, and service.
Education
Bachelor of Arts in Integrated Strategic Communications -
University of Kentucky
Lexington, KYSkills
- Social Media
- Content Creation
- Campaign Development
- Market research, forecasting, and analysis
- Community Engagement
- Fundraising campaigns
- Promotions and Advertising
- Customer Service
- Promotional Events
Languages
English
Professional
Spanish
Limited
Affiliations
- Urban League of Lexington (August 2024- Present)
- Updated Brand Guidelines and Logo for the organization.
- Created and managed multiple social media campaigns for the organization.
- Produced and distributed mass e-mails to organization followers.
- Well of Lexington (August 2021-May 2022)
- Created engaging content for social media account associated with The Well of Lexington.
- Programmed events for donors.
- Researched and managed projects to ensure the organization met its annual goals.
Accomplishments
- Top 3 Sales Consultant in Voice for 2023 at AT&T.
- Top Sales Consultant for Upgrades in 2023 at AT&T.
- Resident Advisor of the Month for September 2021.
Timeline
Retail Sales Consultant
AT&T
07.2023 - 07.2024
Teller
PNC Bank
01.2022 - 04.2023
Resident Advisor
University of Kentucky
08.2021 - 05.2022
Orientation Leader
University of Kentucky
05.2021 - 08.2021
Cashier
Kroger
03.2020 - 08.2021
Cashier
Heb Grocery
01.2017 - 01.2019
Bachelor of Arts in Integrated Strategic Communications -
University of Kentucky
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