Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila Parker

Morgantown,WV

Summary

Dedicated customer service representative skilled in conflict mediation and relationship building. Proven ability to enhance customer satisfaction and drive loyalty through effective problem-solving and multi-task management.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Coal Country Miniature Golf
Fairmont, West Virginia
07.2024 - Current
  • Resolved customer complaints promptly, contributing to overall customer satisfaction.
  • Developed positive relationships with customers through friendly interactions, fostering loyalty and repeat business.
  • Processed transactions accurately and efficiently, enhancing customer experience during sales.
  • Maintained a clean and organized golf course environment for guests.
  • Provided support during special events to ensure smooth operations.
  • Mentored and trained new team members.

Treat Team Member

Rita's Italian Ice
Fairmont, West Virginia
10.2023 - 02.2024
  • Delivered friendly, efficient service to customers, enhancing their overall experience in-person and over the phone.
  • Welcomed guests warmly, discussing specialty flavors and addressing allergen concerns to ensure customer satisfaction.
  • Assisted customers in selecting products and answering their questions.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Ensured a clean and sanitized work environment for safety.
  • Monitored inventory levels, ensuring timely reporting of shortages to management.

Education

Bachelor of Science - Exercise Physiology

West Virginia University
Morgantown, WV
05-2030

High School Diploma -

Fairmont Senior High School
Fairmont, WV
05-2026

Skills

  • Customer service
  • Sales techniques
  • Problem solving
  • Multitasking management
  • Team collaboration
  • Conflict mediation
  • Event coordination

Timeline

Customer Service Representative

Coal Country Miniature Golf
07.2024 - Current

Treat Team Member

Rita's Italian Ice
10.2023 - 02.2024

Bachelor of Science - Exercise Physiology

West Virginia University

High School Diploma -

Fairmont Senior High School
Laila Parker