Dedicated customer service representative skilled in conflict mediation and relationship building. Proven ability to enhance customer satisfaction and drive loyalty through effective problem-solving and multi-task management.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Coal Country Miniature Golf
Fairmont, West Virginia
07.2024 - Current
Resolved customer complaints promptly, contributing to overall customer satisfaction.
Developed positive relationships with customers through friendly interactions, fostering loyalty and repeat business.
Processed transactions accurately and efficiently, enhancing customer experience during sales.
Maintained a clean and organized golf course environment for guests.
Provided support during special events to ensure smooth operations.
Mentored and trained new team members.
Treat Team Member
Rita's Italian Ice
Fairmont, West Virginia
10.2023 - 02.2024
Delivered friendly, efficient service to customers, enhancing their overall experience in-person and over the phone.
Welcomed guests warmly, discussing specialty flavors and addressing allergen concerns to ensure customer satisfaction.
Assisted customers in selecting products and answering their questions.
Memorized menu items, identifying allergens to streamline service to customers.
Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
Ensured a clean and sanitized work environment for safety.
Monitored inventory levels, ensuring timely reporting of shortages to management.