Laila Pasha
River Rouge,MI
Summary
Customer service professional with experience resolving complex issues efficiently and effectively. Skilled in conflict resolution, communication, and problem-solving, with strong emphasis on teamwork and adaptability. Known for reliability and results-driven approach, consistently meeting and exceeding expectations in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Resolution Specialist
DTE Energy
Southgate
12.2025 - Current
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service delivery and improve response times.
- Utilized CRM systems to track and manage customer interactions, ensuring accurate documentation of issues.
- Developed training materials for new hires, fostering a knowledgeable team environment focused on customer satisfaction.
Receptionist
Herbology Cannabis Company
08.2024 - 05.2025
- Verify customers legal age requirement, registering new customers in the POS system and scanning in returning customers
- Welcome guests and customers into the store with a positive, upbeat and friendly demeanor
- Monitor store cameras for incoming customers through the drive- thru and monitor for any safety violations on the stores premises
- Assist with curbside and online orders when needed
- Answer calls with professional and proper phone etiquette
- Provide customers with information regarding products, store hours and location, daily specials, website address, and more
- Monitor customer queues at all times and communicate with the team to keep seamless flow of operations
- Create personable and memorable experiences for all store patrons
- Always maintain CRA compliance
- Perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area
- Support store management in an administrative capacity, as required
- Adhere at all times to all applicable laws, regulations, policies, compliance, and protocols
Behavior Technician
Creating Brighter Futures
02.2024 - 07.2024
- Provide one-on-one and group ABA therapy as defined within the treatment plan
- Implementing behavior plans
- Monitoring the child's skill acquisition progress and evaluate the implementation of behavior intervention plans
- Actively participates in improving the quality of the program and center
- Assists in problem solving for programing
- Actively participate in initial and follow-up training in applied behavior analysis methodology and crisis management
Patient Attendant
Manpower
06.2023 - 02.2024
- Providing care and safety to patients through alert observation
- Communicating and interacting with patients
- Accompanying patients to test and procedures as needed
- Assisting nursing and hospital staff with various duties and activities
- Working with patients in intensive care units and assisting their needs
- Specializing in meeting the needs of children who have autism spectrum disorder
- Supporting interconnections of families in crisis
Program Facilitator/ Staff
Youth Arts Alliance Staying Power Program
01.2022 - 09.2023
- Creating weekly lesson plans with program staff
- Facilitating weekly writing workshops involving high school students
- Mentoring and providing highschool students with performance and writing critiques
- Assisting young people in crisis
- Teaching 2nd-5th grade students how to make ceramic art
Retail sales associate
Ragstock
08.2021 - 09.2021
- Operated a cash register
- Completed floor replenishment and shipment as needed to ensure customer satisfaction
- Maintained stores cleanliness with minor janitorial work
- Ensured a top quality shopping experience by maintaining the store's overall aesthetic by steaming, sizing, and colorizing store items
Education
High School Diploma -
Washtenaw Community College
Ann Arbor, MI03.2020
Some College (No Degree) -
Washtenaw Community College
Skills
- Intervention management
- Data collection and analysis
- Behavioral management
- Teamwork and collaboration
- Time management
- Calm and professional under pressure
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Customer Resolution Specialist
DTE Energy
12.2025 - Current
Receptionist
Herbology Cannabis Company
08.2024 - 05.2025
Behavior Technician
Creating Brighter Futures
02.2024 - 07.2024
Patient Attendant
Manpower
06.2023 - 02.2024
Program Facilitator/ Staff
Youth Arts Alliance Staying Power Program
01.2022 - 09.2023
Retail sales associate
Ragstock
08.2021 - 09.2021
High School Diploma -
Washtenaw Community College
Some College (No Degree) -
Washtenaw Community College