Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Laila Segura

Davie,FL

Summary

Dynamic General Manager with a proven track record at All Will Drive Motors, excelling in leadership and operations management. Enhanced customer satisfaction through effective problem resolution and staff training, driving sales growth and fostering team collaboration. Skilled in budget control and cost reductions, ensuring financial stability and long-term success. Bilingual communicator dedicated to organizational development.


Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

8
8
years of professional experience

Work History

General Manager

All Will Drive Motors
12.2023 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Assisted in recruiting, hiring and training of team members.

Sales Associate Team Leader

High Performance Motors
05.2017 - 09.2023
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
  • Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
  • Established strong relationships with clients, promoting brand loyalty through personalized attention and tailored solutions.

Education

Bachelor of Administration -

LUCIANO ANDRADE MARIN
ECUADOR - QUITO

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Customer relations
  • Staff training
  • Inventory control
  • Motivation
  • Labor cost controls
  • Consistently meet goals
  • Facility management
  • Business administration
  • Cost reductions
  • Bilingual
  • Organizational development
  • Expense control

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

General Manager

All Will Drive Motors
12.2023 - 05.2025

Sales Associate Team Leader

High Performance Motors
05.2017 - 09.2023

Bachelor of Administration -

LUCIANO ANDRADE MARIN

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Laila Segura