Laila Simpson
Stone Mountain,GA
Summary
Results-driven Housekeeping Manager with a proven track record in inventory management, employee evaluations, and enhancing guest satisfaction. Committed to maintaining cleanliness and team productivity.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
HKB Hotel Group
Atlanta, Ga/ Cleveland, OH
01.2025 - Current
- Analyzed operational processes, identifying areas for improvement and implementing solutions.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed team productivity and workflow to exceed quality standards.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
Banquet Captain
Holiday Inn and Suites
Dunwoody, GA
07.2024 - 04.2025
- Supervised banquet staff to ensure high-quality service during events.
- Coordinated event setup and breakdown, maintaining organization and efficiency.
- Trained new team members on service standards and operational procedures.
- Implemented process improvements to enhance guest satisfaction during functions.
- Managed inventory of supplies and equipment, ensuring availability for events.
- Led pre-event meetings to outline expectations and address logistical challenges.
- Monitored service flow during events, making real-time adjustments as needed.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Led team meetings to discuss upcoming events, assign roles, and set expectations.
Housekeeper
Holiday Inn and Suites
Dunwoody, GA
02.2024 - 07.2024
- Coordinated with maintenance team to address urgent repairs, improving overall guest experience.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Assisted in developing training materials for housekeeping staff to standardize best practices.
- Implemented feedback mechanisms from guests to enhance service delivery and operational effectiveness.
Housekeeping Supervisor
Holiday Inn Express
College Park, GA
02.2022 - 11.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeping Manager
Comfort Suites Hotel
Lithonia, GA
10.2019 - 04.2021
- Oversaw daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on cleaning procedures and safety protocols.
- Implemented quality control measures to maintain high standards of hygiene.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Developed staff schedules to enhance efficiency and meet peak demands.
- Conducted regular inspections of guest rooms and public areas for compliance with standards.
- Collaborated with other departments to address guest needs promptly and effectively.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Hyatt Place
Lithonia, GA
01.2018 - 10.2019
- Oversaw daily housekeeping operations to ensure optimal cleanliness and guest satisfaction.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Implemented efficient scheduling to maximize team productivity and coverage.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
Housekeeper
Comfort Suites Hotel
Tucker, GA
03.2015 - 11.2018
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained new staff on housekeeping protocols and safety procedures, enhancing team efficiency.
- Developed and implemented improved cleaning schedules to optimize workflow and reduce downtime.
- Conducted regular inspections of guest rooms and public areas, ensuring compliance with quality standards.
Education
High School Diploma -
Southwest Dekalb High School
Atlanta.Ga06-2002
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Scheduling and planning
- Employee evaluations
- Supply inventory management
- Staff training and development
Timeline
Housekeeping Manager
HKB Hotel Group
01.2025 - Current
Banquet Captain
Holiday Inn and Suites
07.2024 - 04.2025
Housekeeper
Holiday Inn and Suites
02.2024 - 07.2024
Housekeeping Supervisor
Holiday Inn Express
02.2022 - 11.2023
Housekeeping Manager
Comfort Suites Hotel
10.2019 - 04.2021
Housekeeping Supervisor
Hyatt Place
01.2018 - 10.2019
Housekeeper
Comfort Suites Hotel
03.2015 - 11.2018
High School Diploma -
Southwest Dekalb High School