Laila Swain
Summary
Organized and proactive team player with diligent approach. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Cool Moose Cafe
11.2019 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Setup Crew Member
Christ Church East
01.2022 - 03.2023
- Improved event setup efficiency by coordinating with team members and prioritizing tasks.
- Ensured safety during event setups by adhering to guidelines and proper equipment usage.
- Maintained a clean and organized work environment, resulting in efficient setups and teardowns.
- Contributed to client satisfaction by setting up events according to specifications and timelines.
- Assisted in the successful execution of large-scale events by working closely with event coordinators and other crew members.
Federal Work Study Student
University Of North Florida Student Union Administration
01.2023 - Current
- Enhanced student comprehension by incorporating real-world examples and relatable scenarios into lessons.
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
- Developed engaging training materials for new hires, ensuring a smooth onboarding experience.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
- Coordinated schedules for multiple departments within the college, streamlining event planning efforts.
Education
Associate of Science - Psychology
University of North Florida
Jacksonville, FL03.2025
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL05.2021
Skills
- Research proficiency
- Customer Communication
- Problem-solving abilities
- High-Volume Dining
- Interpersonal skills
- Conflict resolution
- Time management
- Punctual and Reliable
- Decision-making
- Effective communication
- Organizational skills
- Customer service
Timeline
Federal Work Study Student
University Of North Florida Student Union Administration
01.2023 - Current
Setup Crew Member
Christ Church East
01.2022 - 03.2023
Restaurant Server
Cool Moose Cafe
11.2019 - 12.2021
Associate of Science - Psychology
University of North Florida
High School Diploma -
Samuel W. Wolfson High School
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