Laila Vital

• Manage outbound calling campaigns for major clients including Vivint and United Healthcare, engaging with 150+ prospects daily to generate qualified leads and build new business opportunities.
• Present tailored product and service pitches, identify customer needs, and prequalify leads for further follow-up
• Utilize CRM systems to log call activity, update lead information, and track pipeline progress to ensure accurate and efficient follow-up.
• Collaborate with team leads and campaign managers to refine outreach strategies, improving conversion rates and customer engagement outcomes.
• Develop sales and client relationship skills directly transferable to mortgage origination support roles, including lead qualification, borrower communication, and loan application coordination.

• Served as a primary point of contact for participants, delivering clear communication and excellent customer service to ensure a positive experience.
• Maintained accurate records, attendance logs, and documentation in compliance with city and departmental procedures.
• Collaborated with staff and department heads to plan and execute training sessions, workshops, and community programs.

• Communicated effectively with guests to understand their needs, present menu options, and provide tailored recommendations — skills directly applicable to client qualification and relationship building
• Managed transactions, handled confidential payment information, and ensured compliance with company policies and customer satisfaction standards.
• Collaborated with team members and management to meet performance goals and maintain smooth operations in a fast-paced, results-driven environment.