Trey Hessing
Rexburg,ID
Summary
Skilled in delivering outstanding customer service in healthcare environments and business settings, adept at managing challenging situations and interactions. Proven ability to thrive in high-pressure settings while maintaining professionalism and composure. Committed to teamwork and collaboration, fostering a supportive atmosphere for colleagues. Eager to learn and contribute effectively to team success and organizational goals. I'm currently attending school to be considered for the Nursing program, one day becoming a CRNA.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Agent
Squeeze Media
Rexburg, Idaho
01.2024 - Current
- Resolved customer issues by providing detailed product information and troubleshooting steps.
- Maintained knowledge of company products and policies to provide accurate assistance.
- Responded promptly to customer complaints and concerns.
- Maintained accurate records of customer interactions and transactions.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Trained new employees on best practices for providing excellent customer service.
- Provided guidance and mentorship to junior team members as needed.
Sprinkler Technician
Springs of Royal Oaks
Meridian, Idaho
05.2023 - 09.2023
- Conducted regular inspections to ensure optimal functionality of irrigation systems.
- Diagnosed and repaired system malfunctions efficiently, minimizing downtime.
- Managed inventory of tools and parts for sprinkler installation projects.
- Addressed client inquiries and concerns, delivering exceptional customer service.
- Performed preventative maintenance on sprinkler systems, including repairing and replacing damaged components.
Education
Bachelor of Science - Nursing
Brigham Young University-Idaho
Rexburg, ID07-2027
Skills
- Customer service
- Time management
- Patient care
- Problem-solving skills
- Record keeping
- Conflict management
- Inventory management
- Relationships and rapport
- Self motivation
Affiliations
- Varsity athlete in basketball, football, and track
- Served a mission for my church in Los Angeles, California, for 2 years
Accomplishments
- Capstone honors, including high scores in both the simulation and the written final (business managment)
- Served in multiple leadership roles on my mission, training missionaries to become more effective in their teaching and finding abilities
- All-state, All-conference high school football player
- 3.75 current science GPA (Pathophysiology, Anatomy, Physiology, Microbiology)
Certification
- Hope to become a Certified Pharmacy Technician during my experience
- Licensed Pharmacy Technician (In process)
Timeline
Customer Support Agent
Squeeze Media
01.2024 - Current
Sprinkler Technician
Springs of Royal Oaks
05.2023 - 09.2023
Bachelor of Science - Nursing
Brigham Young University-Idaho
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