Lailah Malone
Chicago,Illinois
Summary
Cultivated exceptional guest experiences through energetic and service-driven hospitality practices.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Cosmetic Dentistry
Chicago, IL
10.2023 - Current
- - Provide chairside assistance and support during patient cleanings and procedures.
- - Ensure patients feel comfortable, informed, and cared for.
- - Maintain strict hygiene, safety, and sanitation standards.
- - Communicate clearly and compassionately with patients of all ages.
- - Support office efficiency through scheduling and preparation assistance.
Server
The L Station
Chicago, IL
02.2020 - 10.2023
- - Delivered attentive, friendly service in a fast-paced dining environment.
- - Accurately took orders, processed payments, and ensured smooth service flow.
- - Maintained clean dining areas and supported team members during peak hours.
- - Addressed customer concerns with professionalism and positivity.
- - Assisted in training new staff on service expectations and hospitality standards.
Education
Associate Degree - undefined
University of Memphis
01.2020
High School Diploma - undefined
Southside High School
01.2016
Skills
- Provided outstanding support to guests, fostering a welcoming and positive experience
- Cultivated a welcoming atmosphere through outstanding hospitality and a polished professional demeanor
- Led initiatives to resolve conflicts and maintain team harmony Guided teams through challenging situations to foster a calm and productive atmosphere Championed conflict resolution strategies to enhance team performance
- Utilized strong communication and interpersonal skills to enhance team dynamics and project outcomes
- Led cross-functional teams in collaborative efforts to drive project success Fostered an environment of teamwork and support to enhance overall performance Guided team members in achieving project milestones effectively
- Led strategic initiatives to optimize time management and multitasking, enhancing team productivity and project delivery
- Championed safety protocols by leading training sessions and fostering a proactive safety culture Guided teams in troubleshooting challenges to optimize processes and mitigate risks Oversaw safety compliance measures to ensure adherence to industry standards
- Demonstrated flexibility and a constructive outlook to foster a collaborative work environment
Community & Volunteer Work
Local Charity Event, Community Event Volunteer, Chicago, IL, - Assisted guests with check-ins and provided event navigation., - Supported event setup, serving refreshments, and maintaining a welcoming atmosphere., - Contributed to fundraising efforts and encouraged community engagement.
Timeline
Dental Assistant
Cosmetic Dentistry
10.2023 - Current
Server
The L Station
02.2020 - 10.2023
Associate Degree - undefined
University of Memphis
High School Diploma - undefined
Southside High School