Lailani Hampton
Warner Robins,GA
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Leasing Professional
Carter Funds
09.2024 - 12.2025
- Conducted property tours and showcased amenities to prospective tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Facilitated tenant screenings and processed rental applications to ensure qualified tenant placements.
- Performed thorough background checks on rental applicants to confirm their eligibility for tenancy.
- Maintained accurate records of lease agreements and tenant interactions.
- Collaborated with maintenance teams to address tenant concerns promptly.
- Assisted in organizing community events to foster tenant engagement and build community ties.
Leasing Consultant
Hillpointe LLC
09.2023 - 08.2024
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Processed move-outs through final walkthroughs, key collection, unit inspections, and documentation preparation for accounting
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy
- Handled incoming calls regarding unit availability, pricing, and inquiries, ensuring prompt and accurate responses
- Responded to tenant maintenance requests promptly, facilitating timely resolution of issues
- Updated resident data into property management software system daily
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys
- Ensured that all paperwork was completed accurately in accordance with company policy
- Received rent payments and tracked transactions in accounting software
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication
Leasing Agent
Chloe’s Pointe
12.2021 - 05.2023
- Welcomed prospective tenants, addressed inquiries, and conducted property tours to facilitate informed decision-making
- Negotiated rental agreements with potential tenants
- Processed applications by conducting background checks and verifying references
- Collected security deposits from new tenants
- Promoted available properties through targeted advertising in newspapers and online listings, enhancing visibility and attracting potential tenants
- Inspected vacant units and ensured they were ready for showings
- Maintained accurate records of all tenant leases, payments, and occupancy status
- Addressed and resolved tenant complaints regarding maintenance issues promptly, ensuring tenant satisfaction and retention
- Conducted periodic inspections of units to ensure compliance with lease terms
- Prepared legal documents such as eviction notices.
Front Desk Agent
Fairfield Inn Marriott
02.2020 - 05.2021
- Assisted with check-in and check-out procedures for guests
- Delivered exceptional service to customers by addressing concerns and implementing effective solutions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service
- Resolved service and billing issues through direct consultation with customers
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Processed customer payments accurately at point of sale accurately and efficiently
Education
Associate of Science -
Central Georgia Technical College
Macon, GA 03.2025 - 02.2026
Great Basin
Clearfield, UTSkills
- Compassionate Communication
- Electronic Charting
- Background Checks
- Property Amenities
- Rent Collection
- Contract Negotiation
- Cash Handling
- File Management
- Tenant screening
- Lease documentation
- Property management software
- Occupancy tracking
Skills
- Office Administration
- Customer Service
- Appointment Confirmation
- File Organization
Timeline
Associate of Science -
Central Georgia Technical College
03.2025 - 02.2026
Leasing Professional
Carter Funds
09.2024 - 12.2025
Leasing Consultant
Hillpointe LLC
09.2023 - 08.2024
Leasing Agent
Chloe’s Pointe
12.2021 - 05.2023
Front Desk Agent
Fairfield Inn Marriott
02.2020 - 05.2021
Great Basin