Lani Pybus
Vancouver,BC
Summary
Experienced and personable hospitality professional with over eight years of customer service experience across bartending, food and beverage and guest services. Skilled in delivering exceptional bar and table service, creating memorable guest experiences and thriving in fast-paced environments. Reliable, adaptable and passionate about providing outstanding hospitality while contributing to a high-performing team.
Overview
7
7
years of professional experience
Work History
BARTENDER & SERVER SUPERVISOR
Nomy Bar
Launceston, Tasmania
04.2026 - 10.2026
- Supervised and supported FOH and bar staff, ensuring smooth operations during peak service periods.
- Prepared and served crafted cocktails, beer, whisky, gin and wine.
- Delivered high-quality food and beverage service across a busy bar and lounge.
- Developed creative cocktail ideas, enhancing seasonal drink menus and increasing customer satisfaction.
- Conducted wine tastings, providing personalized guidance to guests on wine selections and pairings.
BARTENDER & SERVER
Sunshine Village
Banff, Canada
11.2025 - 04.2026
- Prepared cocktails and served beverages from diverse spirits, beers, and wines, enhancing guest experience in a fast-paced resort environment.
- Delivered efficient, professional bar service while maintaining high standards of beverage quality and presentation.
- Managed multiple customer orders simultaneously,maintaining accuracy and service quality during busy periods.
BARTENDER & SERVER
The Barrel Collective
Launceston , Tas
02.2023 - 11.2025
- Prepared cocktails and delivered fast, friendly bar service to enhance customer satisfaction.
- Developed extensive knowledge of Tasmanian crafted gin and whiskey.
- Cultivated expertise in Tasmanian crafted gin and whiskey to offer tailored drink recommendations.
- Executed efficient table service, taking orders and delivering food and drinks to create enjoyable dining experiences.
GUEST SERVICE AGENT
The George Hotel
Launceston, Australia
04.2025 - 11.2025
- Orchestrated seamless arrival and departure experiences, ensuring efficient check-in/check-out, precise room assignments, and accurate billing to enhance guest satisfaction.
- Anticipated guest needs through attentive listening and situational awareness, proactively resolving issues before escalation.
- Liaised between guests and teams to facilitate prompt fulfillment of requests, improving overall guest experience.
CSR SUPERVISOR
Hertz
Gold Coast & Launceston, Australia
09.2022 - 05.2025
- Supervised daily operations, supporting team members and ensuring efficient service delivery in a fast-paced airport environment.
- Resolved customer complaints and service issues professionally, maintaining customer satisfaction and positive brand experiences.
- Managed vehicle reservations, contracts, upgrades, and returns with accuracy and attention to detail.
BARTENDER & SERVER
Three Steps on George
Launceston, Australia
10.2021 - 04.2023
- Worked confidently across the floor and bar in a fast paced environment.
- Navigated floor and bar efficiently in fast-paced environment, ensuring timely service.
- Leveraged knowledge of beer, wine, and spirits to enhance guest experience through informed drink selections.
BARTENDER
MUD BAR
Launceston , Tas
09.2019 - 03.2023
- Delivered professional bar and beverage service, preparing and serving cocktails,beers, winesand spirits to a high standard.
- Provided attentive, personable customer service, building rapport with guests and creating a welcoming atmosphere.
- Coordinated bar service during busy periods, ensuring efficiency, accuracy, and quality in customer orders.
Education
Bachelor of Business - Accounting And Finance
University of Tasmania
Launceston , TasSkills
- Bartending & Mixology
- Cocktail Creation
- Beverage knowledge
- Food & Beverage Service
- POS Operations & Cash Handling
- Product Knowledge
- Time management
- Teamwork and Communication
- Customer Service Excellence
Timeline
BARTENDER & SERVER SUPERVISOR
Nomy Bar
04.2026 - 10.2026
BARTENDER & SERVER
Sunshine Village
11.2025 - 04.2026
GUEST SERVICE AGENT
The George Hotel
04.2025 - 11.2025
BARTENDER & SERVER
The Barrel Collective
02.2023 - 11.2025
CSR SUPERVISOR
Hertz
09.2022 - 05.2025
BARTENDER & SERVER
Three Steps on George
10.2021 - 04.2023
BARTENDER
MUD BAR
09.2019 - 03.2023
Bachelor of Business - Accounting And Finance
University of Tasmania