Lailani Napua Jasmine Barlett
Seattle
Summary
Recent college graduate with proven experiences in leadership and customer service. Seeking a record-keeping role to apply my organizational talents and passion for knowledge to enhance library services and support community engagement.
Overview
5
5
years of professional experience
Work History
Business Operations Lead
Unravel Therapeutics
Seattle, WA
04.2025 - Current
- Collaborated with legal attorneys, insurance companies, and medical providers regarding balance statements, scheduling, and medical records on behalf of patients
- Mentored junior staff on best practices and operational standards to elevate team performance.
- Analyzed business metrics to identify trends within the retail products
- Organized and documented internal systems regarding medical records, insurance information, inventory management, and transaction history
- Educated new patients about skincare, wellness, insurance, physical therapy, acupuncture, and massage therapy services
- Greeted and scheduled new patients with a positive, informative attitude
- Arranged work meetings with staff to communicate about retail products, new policies/guidelines, and community events
- Directed the flow of call volume, email messages, and in person clientele
- Communicated with staff and patients regarding daily issues affecting the building maintenance, service quality, or retail products
Business Operations Lead
Snowy Village
Seattle, WA
03.2022 - Current
- Collaborating with the Regional Manager and the on-site team to ensure product qualities are met across all 3 different locations, enhancing overall brand reputation and customer satisfaction
- Addressing any concerns or unexpected issues that come up throughout the day to maintain a smooth business operation
- Leading and delegating tasks to a team of 2-3 members during peak times, optimizing efficiency and minimizing errors to improve service quality
- Managing inventory levels by strategically restocking supplies and products in alignment with seasonal demands, ensuring optimal stock availability and reducing shortages
- Analyzing and reporting unforeseen events, providing actionable solutions to the team and Regional Manager, driving continuous improvement and operational effectiveness
Assistant Manager
Dominos
Seattle, WA
03.2021 - 03.2022
- Oversaw and documented daily inventory, maintaining accurate records and ensuring proper stock levels
- Facilitated the training of new team members, ensuring they were equipped with the knowledge and skills needed for success
- Handled phone inquiries regarding customer orders and complaints, providing prompt and effective solutions
- Prepared high-quality food efficiently in a fast-paced environment, contributing to a positive dining experience
Education
Bachelor of Science - Political Science
University of Washington
06-2024
Skills
- Adaptable
- Collaborative
- Fast Learner
- Communicative
- Management
- Leadership
- Problem-Solving
- Excel
- Word
- Outlook
- Office Ally
- Jane
Timeline
Business Operations Lead
Unravel Therapeutics
04.2025 - Current
Business Operations Lead
Snowy Village
03.2022 - Current
Assistant Manager
Dominos
03.2021 - 03.2022
Bachelor of Science - Political Science
University of Washington
Other Experiences
- Foursquare Church, Seattle, WA, Led the organization and distribution of grocery items at foursquare church, successfully providing essential resources to 100+ community members
- Emergency Food Network, Lakewood, WA, Streamlined the loading and unloading process of canned goods, significantly enhancing the efficiency of food distribution to support over 500 individuals in need