Laila Abulaila
Manchester,MO
Summary
Dynamic marketing and technology professional with a strong track record in enhancing productivity and organizational reputation. Expertise in troubleshooting and preventive maintenance ensures adherence to company standards while delivering high-quality service on schedule. Exceptional organizational skills and a strong work ethic facilitate effective collaboration and independent task execution. Seeking to leverage these competencies in a challenging role that promotes professional growth.
Overview
8
8
years of professional experience
Work History
FIELD SERVICE TECHNICIAN
Securus Technologies
08.2022 - Current
- Demonstrated consistent delivery of high-quality service to MODOC through exceptional communication.
- I have effectively prioritized daily tasks to balance multiple sites within MODOC.
- Conducted routine maintenance on technology equipment in various locations.
- Diagnosed technical issues and provided effective solutions on-site.
- Collaborated with team members to improve service delivery processes.
- Trained clients on system usage and best practices for operation.
- Documented service activities and maintained accurate records of repairs.
- Prepared detailed reports documenting service activities performed on each job site.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
MANAGER
CRG Global
Chesterfield, Missouri
04.2019 - 07.2022
- Conducted market analysis to identify consumer trends and preferences.
- Utilized advanced survey tools to gather and analyze data effectively.
- Presented findings to stakeholders, facilitating informed business decisions.
- Managed vendor relationships for outsourced research projects and services.
- Formulated reports based on collected data, highlighting key insights and recommendations.
- Coordinated with internal teams including sales, operations, finance to ensure successful implementation of marketing initiatives.
- Conducted surveys and focus groups to collect data from customers and evaluate their satisfaction with products and services.
- Maintained an up-to-date database of customer records for future reference.
- Designed questionnaires, administered interviews and analyzed qualitative data to gain a better understanding of consumers' attitudes towards products and services.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Interviewed and hired talented individuals to add value to marketing team.
SUPERVISOR
CRG Global
Chesterfield, Missouri
04.2018 - 04.2019
- Established relationships with external vendors to obtain additional information about target markets.
- Assisted in developing promotional materials such as brochures, flyers, based on gathered customer information.
- Designed questionnaires, administered interviews and analyzed qualitative data to gain a better understanding of consumers' attitudes towards products and services.
- Supervised creation of marketing materials and collateral.
- Interviewed and hired talented individuals to add value to marketing team.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Trained junior team members on best practices in market research methodologies.
Education
Associate of Science - Medical Technology
Anthem College
St. Louis, MO09-2012
High School Diploma -
Parkway West High School
Chesterfield, MO01-2007
Skills
- Technical troubleshooting
- Equipment maintenance
- System diagnostics
- Report documentation
- Client training
- Customer relationship management
- Installation and maintenance
- Work orders
- Teamwork and coordination
- Customer training
Leadership Experience
I commit to upholding the organization's integrity in all my actions. I will promote and encourage workplace excellence by prioritizing quality, being transparent and reliable to clients, and accessible and reliable to colleagues. This demonstrates my dedication to ethical conduct, quality, and teamwork, valuable qualities in any professional setting. It shows my commitment to maintaining high standards, fostering a positive work environment, and building strong client and colleague relationships.
References
References available upon request.
Timeline
FIELD SERVICE TECHNICIAN
Securus Technologies
08.2022 - Current
MANAGER
CRG Global
04.2019 - 07.2022
SUPERVISOR
CRG Global
04.2018 - 04.2019
Associate of Science - Medical Technology
Anthem College
High School Diploma -
Parkway West High School