Summary
Overview
Work History
Education
Skills
Certification
Relevant Course Work (2019-2022)
References
Timeline
Generic

Lainey Coffman

Atlanta,

Summary

Financial transactions and customer service specialist with extensive experience at Outback Steakhouse. Demonstrated ability to manage large monetary transactions and resolve conflicts effectively, leading to high client satisfaction. Proven multitasking skills in fast-paced environments, consistently exceeding performance expectations. Experienced CASA Volunteer with strong child advocacy skills, adept in legal procedures and empathetic communication, fostering trustful relationships in judicial settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Outback Steakhouse
07.2020 - Current
  • Managed financial transactions while ensuring confidentiality and discretion of client information.
  • Oversaw substantial monetary transactions on a routine basis.
  • Communicated effectively with diverse clients and personnel at all management levels.
  • Provided comprehensive support by informing clients about products, services, and preferences.
  • Exhibited meticulous attention to detail in a fast-paced environment.
  • Demonstrated adept conflict resolution skills to address client concerns promptly.
  • Utilized effective time management skills to prioritize tasks efficiently.

Court Appointed Special Advocate Volunteer

Athens-Clarke County
Athens
03.2024 - 06.2025
  • Completed over 50 hours of training to enhance knowledge in CASA practices.
  • Maintained detailed records of communications related to case and court activities.
  • Compiled reports summarizing observations from family visits and progress on case plans.
  • Assisted in developing individualized parenting plans tailored to specific family needs.
  • Established rapport with children through engaging conversations and play activities.
  • Assessed safety of home environments for at-risk youth to ensure well-being.
  • Reviewed medical records, school transcripts, and mental health evaluations before court hearings.
  • Advocated for child's best interests during court hearings.

Telemarketer

Indiana University Foundation
08.2019 - 05.2020
  • Initiated outbound calls to prospective donors, representing foundation with professionalism and courtesy.
  • Communicated mission and objectives of foundation, encouraging contributions to support initiatives.
  • Showcased active listening skills while providing detailed information on financial disbursement processes.
  • Implemented strategies for maintaining strong client relationships and fostering long-term partnerships.

Education

Bachelor of Arts - Political Science

Indiana University
Bloomington
12.2022

Skills

  • Financial transactions management
  • Customer service excellence
  • Menu knowledge
  • Point of sale operations
  • Order accuracy
  • Conflict resolution
  • Report writing
  • Child advocacy
  • Safety assessment
  • Time management
  • Attention to detail
  • Record keeping
  • Interpersonal skills
  • Training participation
  • Report preparation
  • Multitasking ability

Certification

  • HIPAA Certification, 2015-2016
  • Office Productivity Certification, 2016
  • Professional Development Certificate, Mandated Reporters: Critical Links in Protecting Children in Georgia, 2024
  • Professional Development Certificate, Trauma-Informed Practice for Professionals Working with Foster Children, 2024

Relevant Course Work (2019-2022)

  • Introduction to Law, Acquired a comprehensive understanding of fundamental legal concepts and honed legal reasoning skills
  • Law and Public Affairs, Acquired proficiency in locating and interpreting legal information, as well as crafting written arguments that integrate both legal and policy considerations
  • Judicial Politics, Examined the structure and operation of the trial and appellate courts, gaining insight into the judicial system
  • Constitutional Law, Analyzed Supreme Court decisions to derive a comprehensive understanding of the American constitutional system

References

References available upon request.

Timeline

Court Appointed Special Advocate Volunteer

Athens-Clarke County
03.2024 - 06.2025

Server

Outback Steakhouse
07.2020 - Current

Telemarketer

Indiana University Foundation
08.2019 - 05.2020

Bachelor of Arts - Political Science

Indiana University

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