Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lainey Dolsen

Grand Rapids,MI

Summary

An extremely motivated employee who is always dependable to get the job done right. Continuously push to learn and improve, becoming a better worker with time and accepting challenges and new experiences. Clearly defining standards for any type of project and a dedicated team player. Equipped with knowledge and implications for a future career, through experience gained from holding two positions on a marketing team. Strategizing and providing innovative ideas for projects is a priority, as well as managing details to obtain intended results.

Overview

4
4
years of professional experience

Work History

Smoothie Barista

Tropical Smoothie
05.2021 - Current
  • Explained product details to share ingredients, allergens or preparation methods.
  • Delivered exceptional service and received rewards for this.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amounts of food prepared, used and leftover.
  • Serviced on average 100 customers per day.
  • Multitasked, taking orders from customers while preparing food and smoothies.

Server

Brickhouse Brands
05.2023 - 08.2023
  • Served customers promptly with focused attention to their needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Sales Associate

Bath & Body Works
05.2021 - 08.2021
  • Engaged with customers to build rapport and loyalty.
  • Ensured customer satisfaction by delivering excellent customer service, increasing revenue.
  • Answered customer questions about product use, assisted customers with making suitable purchase decisions, and gave recommendations.
  • Informed customers about sales and promotions.
  • Managed on average 50 transactions per day.

Cashier

Pottery Creations
04.2019 - 08.2020
  • Gave thorough painting instructions to customers and promoted hands-on assistance to groups of up to 30.
  • Conducted inventory counts by adding each item in stock and documenting them in computer system.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Education

BBA - Marketing

Grand Valley State University
Allendale, MI
05.2024

High School Diploma -

Trenton High School
Trenton, MI
06.2020

Skills

  • Customer Satisfaction/Rapport
  • Multitasking Strengths
  • Training and Motivation
  • Time Management
  • Merchandising
  • Adaptability and Flexibility
  • Dependable and Cooperative
  • Strong Interpersonal Communication
  • Sales Expertise
  • Business Strategies
  • Sales Trends
  • Teamwork and Collaboration

Additional Information

I am currently holding two positions on the marketing team in my sorority, which are Director of Public Relations and Director of Merchandising. Through my merchandising position, I have gained experience working with companies to design a product and successfully place a full order, meeting all necessary requirements. I was able to satisfy the recipients of the merchandise by offering options and feedback, which was highly appreciated. I was asked to step into the social media position after exemplifying the capability of managing the responsibilities of the marketing team. This position has helped me gain experience with displaying inclusion, diversity, and authenticity on social media to spread messages and promote the organization.

Timeline

Server

Brickhouse Brands
05.2023 - 08.2023

Smoothie Barista

Tropical Smoothie
05.2021 - Current

Sales Associate

Bath & Body Works
05.2021 - 08.2021

Cashier

Pottery Creations
04.2019 - 08.2020

BBA - Marketing

Grand Valley State University

High School Diploma -

Trenton High School