Lainey Ebersole
Brookpark
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Host
Stancato's
Cleveland
11.2025 - Current
- Greeted and seated guests in a friendly and efficient manner.
- Managed waiting lists and coordinated table assignments.
- Provided menus and informed guests about daily specials.
- Assisted servers with food delivery and customer requests.
- Maintained cleanliness of dining area and host station.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Customer Service Rep
Circle K
Casey
11.2024 - 09.2025
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction.
- Built strong relationships with customers through active listening and empathy.
- Used cleaning and sanitization skills to keep all areas of the store comfortable and fresh.
- Assisted customers with product inquiries and service issues.
- Processed transactions accurately and efficiently at the cash register.
- Maintained cleanliness and organization of the store environment.
- Collaborated with team members to ensure smooth operations.
- Handled customer complaints with empathy and professionalism.
- Restocked shelves and ensured product availability for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server/Hostess
FATHEAD'S BREWERY
Middleburg Heights
12.2021 - 07.2024
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Education
Illustrator & Photoshop Digital Design - Digital Arts
Polaris Career Center
Middleburg Heights, OH 09.2022 - 03.2024
High school diploma -
Berea Midpark Highschool
Middleburg Heights, OH 09.2019 - 03.2024
Skills
- Clear language communication
- POS
- Sketch
- Phone etiquette
- Attention to detail
- Leadership
- Visual design
- Google Docs
- Time management
- Customer service
- Illustrator experience
- Writing skills
- Problem-solving
- Creativity
- Hospitality
- Table cleanliness maintenance
- Graphic design illustration
- Kitchenware cleaning
- Host/Hostess
- Graphic Design
- Serving Experience
- Clean workspace maintenance
- Adobe Illustrator
- Color management
- Visual storytelling
- Professionalism
- Layout Design
- Research
- Retail sales
- Typography
- Adobe Photoshop
- Basic math
- Busser experience
- Kitchen equipment sanitization
- Restaurant Experience
- Food Safety
- Adobe InDesign
- Teamwork
- Organizational skills
- Color theory
- Digital design
- Interpersonal communication
Timeline
Host
Stancato's
11.2025 - Current
Customer Service Rep
Circle K
11.2024 - 09.2025
Illustrator & Photoshop Digital Design - Digital Arts
Polaris Career Center
09.2022 - 03.2024
Server/Hostess
FATHEAD'S BREWERY
12.2021 - 07.2024
High school diploma -
Berea Midpark Highschool
09.2019 - 03.2024