Lainie Falvo
Surgery Coordinator
Liverpool,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries.
Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Hardworking , brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments.
Meticulous in completing assignments and always ready to help team members.
Overview
23
23
years of professional experience
Work History
Surgery Scheduling Coordinator
CNY Facial Surgery Group
East Syracuse, NY
09.2020 - Current
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for busy Plastic Surgery/ENT office.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Client Experience Specialist
Sephora USA
Syracuse , NY
09.2010 - 08.2020
- Represented team during major installation projects and provided project management as dictated by sales team and team needs.
- Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
Stylist Sales Associate
Melissa James
Fayetville , NY
09.2008 - 09.2009
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Embraced fashion and understood market trends to articulate in client interactions.
Cafe Manager
Nancy’s Coffee Cafe
Syracuse , NY
09.1997 - 08.2007
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
Education
High School Diploma -
Liverpool High School
Liverpool, NY06.1991
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Organization and Time Management
Timeline
Surgery Scheduling Coordinator
CNY Facial Surgery Group
09.2020 - Current
Client Experience Specialist
Sephora USA
09.2010 - 08.2020
Stylist Sales Associate
Melissa James
09.2008 - 09.2009
Cafe Manager
Nancy’s Coffee Cafe
09.1997 - 08.2007
High School Diploma -
Liverpool High School
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