Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAIRD C COX

Summary

Friendly retail professional with successful background in sales and marketing and able to thrive in a corporate or family type atmosphere

Overview

32
32
years of professional experience

Work History

Luxury Custom Sales Specialist

ECJ LUXE
11.2023 - Current

.Worked with new and pre loved luxury items

Hermes , Rolex , Audemars Piguet , Cartier ,Chrome hearts

Bugatti, Lalique , Britto , Custom Art and Luxury Jewelry.

.Started personal social media accounts to advertise merchandise , events and services


Fine Jewelry/watch Service Administrator

Jewels In Time
03.2023 - 11.2023
  • Answered incoming calls and intake and delivery of repairs on jewelry and watches

Sales Support Specialist

Kaufmann De Suisse Jewelers
11.2022 - 03.2023
  • Helped cultivate sales and professionally handling customer needs with clienteling

Hearts on Fire Dia Consultant and Preloved Buyer

Neckers Jewelers
09.2014 - 10.2022
  • Team building, staff development , big ticket sales training
  • Custom design, Diamond sales , Warranty and add on sales .
  • Stock ordering worked with budgeting and sales volume
  • Number one in sales in 2015 thru 2021 , $1.8 mill last year
  • Generated client list and clientele standards
  • Ordered merchandise for store and clients
  • Attended charity functions for client relationship building
  • Developed team selling strategy
  • Attended Las Vegas jewelry shows , Jck , Couture , Antique , luxury ,Gem . Also IWJG shows in Miami , Orlando and Las Vegas , Hearts on fire University Chicago, Las vegas , Boston
  • Hearts on Fire champion for the past 5 years , and top 25 in country 2020, 2021

Sales associate

Helzberg Diamonds
05.2000 - 09.2014
  • Ranked consistently as regional top achiever out of 9 stores
  • Contributed to team success by exceeding team sales goals sold over $520,000 in 2013 generated warranty sales of 60%
  • Created high volume of credit sales averaging $1400 comp average $1099
  • Helped show clients needed repairs to generate client satisfaction and create revenues .
  • Received merchandise shipments ,maintained case displays ,repairs,ordered display material in accord with company guidelines

Assistant manger

Samuels Jewelers
03.1993 - 05.2000

. Custom designed clients jewelry .

  • Worked in family owned store environment
  • Ordered and maintained loose diamond selection for store
  • Placed special orders with vendors closed sales for associates
  • AGS guild , Rolex , Honora , Jabel, Levy Designs , TAG Hueuer, Tudor, Cartier,Movado, Lalique ,Jb Star ,Fabrikant ,lladro

Education

Associate of Arts - Business Administration

Black Hawk College
Moline, IL

Skills

  • Teamwork and Collaboration
  • Multitasking Abilities
  • POS systems
  • Active Listening
  • Customer experience priority
  • Strong negotiation skills
  • Effective problem solving
  • Goal oriented
  • Upselling expertise
  • Luxury market expertise
  • Reliability

Timeline

Luxury Custom Sales Specialist

ECJ LUXE
11.2023 - Current

Fine Jewelry/watch Service Administrator

Jewels In Time
03.2023 - 11.2023

Sales Support Specialist

Kaufmann De Suisse Jewelers
11.2022 - 03.2023

Hearts on Fire Dia Consultant and Preloved Buyer

Neckers Jewelers
09.2014 - 10.2022

Sales associate

Helzberg Diamonds
05.2000 - 09.2014

Assistant manger

Samuels Jewelers
03.1993 - 05.2000

Associate of Arts - Business Administration

Black Hawk College
LAIRD C COX