Lais Albuquerque Arruda
Fall River,MA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
19
19
years of professional experience
Work History
Elderly Caregiver
Malinda Walter
Little Compton, RI
02.2009 - Current
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Provided companionship and emotional support to elderly clients.
- Communicated effectively with family members on progress of client's health condition.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Drove clients to doctors' appointments and social outings.
- Followed care plan and directions to administer medications.
Sales Associate
Rainbow Shops
Fall River, MA
06.2007 - 02.2009
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Bagged or packaged purchases and wrapped gifts.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Computed purchases and received and processed cash or credit payment.
- Upsold additional items based on customer interests and needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
Insurance Agent
Dias Insurance
Fall River, MA
03.2005 - 12.2007
- Scheduled meetings with prospective clients to discuss available products and services.
- Processed payments received from clients promptly according to established procedures.
- Responded to customer inquiries and problems to promote great service.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Education
GED -
Bristol Community College
Fall River, MA05-2008
Skills
- Portuguese Fluency
- Workload Management
- Customer Service
- Retail Loss Prevention
- Inventory Control
- Upselling
- Customer Needs Assessment
- Goal-Oriented
- Teamwork and Collaboration
References
References available upon request.
Timeline
Elderly Caregiver
Malinda Walter
02.2009 - Current
Sales Associate
Rainbow Shops
06.2007 - 02.2009
Insurance Agent
Dias Insurance
03.2005 - 12.2007
GED -
Bristol Community College
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