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Pablo Juan Silva
Miami,FL
Summary
Customer Service Representative with excellent oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by using service-oriented behaviors, understanding customer needs, and providing customized solutions to foster loyalty.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Server
The Moore Miami
3 2024 - Current
- Maintained professionalism and provided exceptional service to VIP or celebrity guests.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Server "Captain"
ZZ's Club
04.2021 - 03.2024
- Significantly increased guest check averages by promoting appetizers, especially items, and wine selections.
- Managed server team for efficient table coverage and optimal dining experience.
- Aided in inventory management by tracking stock levels and assisting in ordering necessary supplies when needed.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
Associate Personal Banker
Chase Bank
07.2022 - 12.2023
- Meet with new clients and prospects and understand their needs.
- Assisted customers to open new accounts and serviced existing accounts to maximize revenue.
- Cross-sold bank products and services to meet customer needs and provide options.
- Utilized strong interpersonal communication skills during client interactions, increasing trust and fostering long-lasting relationships.
Restaurant Manager
Pita Loca Grill
02.2016 - 04.2021
- Developed menu through the understanding of market demands to maximize sales.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchase orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Quantity Surveyor
GAP Surveying
06.2011 - 01.2016
- Assess the initial and ongoing expenses of a project and examine how modifications in design could impact costs.
- Ensured accurate invoicing by reviewing contractor claims for compliance with contract terms and conditions before submission to clients.
- Conducted regular site visits to monitor progress, identify potential issues, and recommend corrective actions as needed.
- Reviewing blueprints, drawings, and specifications to determine the necessary materials for each job.
Financial Assistant
Ulbra/Canoas
05.2009 - 02.2011
Marketing Assistant
Dumilho S/A
01.2006 - 04.2009
Accounting Assistant
JLA Accounting
05.2004 - 10.2005
Education
Language
ALLIANCE FRANÇAISE
Paris, France 05.2016 - 08.2016
Associate of Science - Surveying
Escola Tecnica Estadual Parobe
Porto Alegre, RS Brazil 01.2010 - 12.2011
Language
CCAA English School
Sao Paulo, Sao Paulo Brazil 01.2000 - 12.2006
Skills
Consumer Banking
Customer Service
Relationship Management
Portuguese Fluency
Spanish Fluency
Portuguese Fluency
Software
Microsoft Office Suite
Timeline
Associate Personal Banker
Chase Bank
07.2022 - 12.2023
Server "Captain"
ZZ's Club
04.2021 - 03.2024
Language
ALLIANCE FRANÇAISE
05.2016 - 08.2016
Restaurant Manager
Pita Loca Grill
02.2016 - 04.2021
Quantity Surveyor
GAP Surveying
06.2011 - 01.2016
Associate of Science - Surveying
Escola Tecnica Estadual Parobe
01.2010 - 12.2011
Financial Assistant
Ulbra/Canoas
05.2009 - 02.2011
Marketing Assistant
Dumilho S/A
01.2006 - 04.2009
Accounting Assistant
JLA Accounting
05.2004 - 10.2005
Language
CCAA English School
01.2000 - 12.2006
Server
The Moore Miami
3 2024 - Current
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