Lais Lopes
Summary
Dynamic trilingual and distinguished Sales Associate with 16 years of experience developing network. Keen understanding of business development. Excelled in generating new business, enhancing customer satisfaction, and forging long-term client relationships. Skilled in negotiation and problem-solving, adept at managing projects to successful completion. Demonstrated ability to exceed sales projections through effective networking and customer relationship building.
Overview
16
16
years of professional experience
Work History
Commercial Sales Specialist/Project Manager
CertaPro Painters
07.2021 - Current
- Surpassed sales targets by 71% on first year: Exceeded sales goal of $700,000 by generating $1.2 million in revenue, driving company growth.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Prepared bids based on market research and sales projections.
- Participated in trade shows, networking events, and conferences to expand professional network connections within the industry.
- Managed projects from inception to completion, ensuring timely delivery and budget adherence.
Mortgage Loan Officer Assistant
Tower Home Loans
05.2020 - 07.2021
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Developed strong relationships with real estate agents, increasing referral opportunities for mortgage loans.
President of Operations & Business Development
APS Pinturas
03.2013 - 02.2020
- Managed a highly successful business, overseeing strategic planning, operations, and growth, contributing to increase in revenue, market share expansion.
- Played a key role in growing the business to the third largest painting company in Brazil.
- Managed client relationships and partnerships, leading to long-term, lucrative contracts and a strong market presence.
- Oversaw financials, including budgeting, forecasting, and resource allocation, ensuring sustainable growth and profitability.
- Navigated the complexities of the Brazilian market, adapting business strategies to align with local trends and regulations.
President of Residential Association
Spazio Mertlo Condominiums
06.2018 - 01.2020
- Successfully led the turnaround of a financially distressed residential association, reducing a R$34,000 debt to a positive balance of R$118,000 within18 months.
- Managed annual budgets, ensuring responsible allocation of funds for property maintenance, improvements, and community activities.
- Negotiated favorable contracts with vendors for services such as landscaping, trash removal, and maintenance projects.
- Maintained compliance with local laws and regulations regarding homeowner associations governance structures.
- Implemented preventive measures to reduce conflicts between residents while promoting a harmonious living environment.
Education
MBA - Economics
UEM
Maringa, PR - Brazil12-2019
Economic Science - Economy
FCV
Maringa, PR - Brazil11-2018
Skills
- Trilingual: Fluent in English, Portuguese and Spanish
- Microsoft Excel (Advanced functions: pivot tables, macros, data analysis,VLOOKUP)
- Data analysis and visualization
- Financial modeling
- Reporting and dashboard creation
- Customer relationship building
- Strong negotiation skills
- Networking, cold calling
- Closing deals
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Commercial Sales Specialist/Project Manager
CertaPro Painters
07.2021 - Current
Mortgage Loan Officer Assistant
Tower Home Loans
05.2020 - 07.2021
President of Residential Association
Spazio Mertlo Condominiums
06.2018 - 01.2020
President of Operations & Business Development
APS Pinturas
03.2013 - 02.2020
MBA - Economics
UEM
Economic Science - Economy
FCV
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