Laisha Ferguson
Niagara Falls,NY
Summary
Healthcare administration professional with over four years of experience providing patient support, medication administration, medical documentation, and administrative assistance in healthcare settings. Bachelor's and Associate degrees in Health Services Administration with strong skills in patient services, EHR/EMR, HIPAA compliance, scheduling, and communication.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
People Inc.
12.2023 - Current
- Delivered compassionate care and assistance with activities of daily living to enhance clients' quality of life.
- Administer medications according to established procedures.
- Maintain accurate documentation while ensuring HIPAA compliance.
- Collaborated with nurses, healthcare providers, and family members to coordinate comprehensive care plans.
- Promoted client safety, dignity, and independence through tailored support strategies.
Direct Support Professional
Intandem
06.2022 - Current
- Administered medications and monitored health status changes to ensure timely interventions and support wellness.
- Assisted individuals with daily living activities and personal care to promote independence and enhance quality of life.
- Maintained detailed and accurate care documentation to ensure continuity of care and compliance with regulatory standards.
- Foster a safe, supportive, and person-centered environment.
- Communicate effectively with healthcare professionals and team members.
Patient Care Intern
Niagara Falls Memorial Medical Center
Niagara Falls, USA
09.2024 - 11.2024
- Coordinate patient care activities.
- Maintain accurate patient records using EMR systems.
- Assisted with appointment scheduling and management of provider calendars to optimize patient access.
- Responded professionally to patient inquiries, enhancing patient satisfaction and communication.
- Supported daily clinical and administrative operations, ensuring smooth workflow.
- Assisted with various administrative tasks to ensure departmental efficiency.
Education
Bachelor of Science - Health Services Administration
Bryant & Stratton College
05-2026
Associate of Applied Science - Health Services Administration
Bryant & Stratton College
05-2025
Skills
- Patient Services
- Client Advocacy
- Behavioral Support
- EHR/EMR
- HIPAA Compliance
- Medical Documentation
- Scheduling
- Customer Service
- Time Management
- Team Collaboration
- Communication
- Microsoft Office
Timeline
Patient Care Intern
Niagara Falls Memorial Medical Center
09.2024 - 11.2024
Direct Support Professional
People Inc.
12.2023 - Current
Direct Support Professional
Intandem
06.2022 - Current
Bachelor of Science - Health Services Administration
Bryant & Stratton College
Associate of Applied Science - Health Services Administration
Bryant & Stratton College