Jennah Muhammad
IRVINGTON,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Everas Community Services
Somerset, NJ
06.2022 - Current
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Built strong and trusting rapport with clients and loved ones.
- Monitored client's well-being, safety and comfort under physician direction.
- Transported clients to doctor's appointments and errands.
- Accompanied or transported clients to appointments, errands and social activities.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Contributed to case reviews of client status and progress.
City Mail Carrier
United States Postal Service
Cranford, NJ
06.2016 - 02.2021
- Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery
- Meticulously delivering mail along a predetermined route, maintaining the established schedule as well as collecting any outgoing mail on the route and returning it for sorting and delivery
- Maintaining the route even during adverse weather conditions without fail
- Assisting customers along the route with their postal needs, including providing change of address forms when requested or selling postage to customers requiring it while creating familiarity and connecting with individuals on the daily route.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Reported any suspicious activities observed during mail routes.
- Delivered mail to residents and business within assigned area.
- Delivered various types of mail on routes according to strict timelines.
- Collected outgoing mail from post office boxes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Security Officer
Securitas
Jersey City, NJ
10.2014 - 06.2016
- Secure premises and personnel by supervising property and monitoring surveillance equipment, specifically inspecting buildings, equipment, and access points, as well as serving as the point of access for any entrance
- Also controlling traffic by directing drivers
- Prevented losses and damage by reporting irregularities and conducting proper inspections
- Facilitated all contact, including reprimanding on violators, and community members alike.
Security Officer
Strike Force Protective Services
Union, NJ
12.2012 - 01.2014
- Reporting and recording of observations via surveillance activities, irregular occurrences, and witness statements
- Creating an optimal environment for both visitors and tenants through monitoring and familiarity with mainstays in the building
- Adhering to company's legal requirements and compliances to ensure an untarnished reputation
- Manage all operation of equipment used by completing preventive maintenance requirements including but not limited to following manufacturer's instructions, troubleshooting malfunctions, scheduling for repairs
- Also assessed and implemented new techniques and uses for equipment.
Education
Real Estate
New Direction School
Newark, NJ08-2023
High School Diploma -
Irvington High School
Irvington, NJ06-2012
Skills
- New Jersey Licensed Real Estate Agent
- Compassionate Client Care
- Quality Program Protocols
- Charting and Documentation
- Client Transportation
- First-Aid and CPR
- Recreational Activities
- Medication Administration
- Crisis Management
- Compassionate Caregiving
- Goal Setting
- Health Services
- Safety Monitoring
- Knowledge of State Regulations
- Patient Assessments
- Team Building
- Customer Service
- Postal Regulations Knowledge
- Workplace Safety
- Retail Sales
- Mail Delivery
- Distribution Services
- Problem-Solving Skills
- Regulatory Compliance
- Loading and Unloading
- Vehicle Maintenance
- Shipping and Receiving Proficiency
- Document Management
- Surveillance
- High Level of Integrity
- Healthcare
- Personal Care Assistance
- Behavior Redirection
- Client Support
- Community Activities
- Patient Care
- Direct Patient Care
- Progress Documentation
- Client Documentation
- Behavioral Management
- Appointment Scheduling
- Transportation
- Patient Management
- Case Management Experience
- Medical Records Management
Personal Information
Title: Customer Experience Professional
Timeline
Direct Support Professional
Everas Community Services
06.2022 - Current
City Mail Carrier
United States Postal Service
06.2016 - 02.2021
Security Officer
Securitas
10.2014 - 06.2016
Security Officer
Strike Force Protective Services
12.2012 - 01.2014
Real Estate
New Direction School
High School Diploma -
Irvington High School