Laisha Resendiz
Arlington,TX
Summary
Organized and efficient professional with a strong background in accounts payable, HR support, and customer service. Bilingual in Spanish and English, with a Commitment to to accuracy, confidentiality, and streamlining processes to boost operational effectiveness.
Overview
5
5
years of professional experience
Work History
Accounts Payable
Oscar Orduno Inc.
Grand Prairie, TX
08.2024 - Current
- Ap Email Management
- Verify vendor information, invoice amounts, and account coding to ensure accurate payment processing
- Managed vendor relationships and processed credit applications
- Prepare and print checks for approved invoices
- Maintain current tax exemption certifications for vendors
- Review account discrepancies and resolve payment issues promptly.
- Collaborate with internal teams to ensure timely invoice processing.
- Processed 60+ invoices daily
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Credit Card Administration
- Prepared weekly reports detailing pending invoice approvals, aging payments, and corporate credit card transactions
HR Assistant
Oscar Orduno Inc.
Grand Prairie, Texas
03.2023 - Current
- Administered employee records utilizing HR software platforms and databases.
- Assisted in recruitment by screening resumes and scheduling interviews.
- Coordinated onboarding processes for 20+ new hires, ensuring compliance with policies.
- Supported payroll processing by verifying employee work hours and data accuracy.
- Protected sensitive information and documentation related to more than 200 employees.
- Collaborated with team members to improve HR processes and workflows.
- Assisted with planning, organizing and coordinating company events.
Customer Service Representative
Everythingbreaks.com
Bedford, TX
09.2021 - 03.2023
- Resolved customer inquiries and issues efficiently and professionally.
- Documented customer interactions in company database for future reference.
- Maintained product knowledge to provide accurate information to customers.
- Handled escalated complaints with empathy and effective problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Jimtown High School
Elkhart, IN06-2017
Skills
- Bilingual
- Data entry
- Accounts Payable
- Invoice Reconciliation
- Data and Analytics
- Report Generation
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Filing and Documentation
- Confidential Record Management
- Vendor Relations
- Payroll Support
- Organization and time management
- Multi-line Phone Systems
- Customer service and client retention
- Problem Solving
- Recruitment coordination
- Human Resources Administration
- Event Coordination
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Accounts Payable
Oscar Orduno Inc.
08.2024 - Current
HR Assistant
Oscar Orduno Inc.
03.2023 - Current
Customer Service Representative
Everythingbreaks.com
09.2021 - 03.2023
High School Diploma -
Jimtown High School