Laisha Rivera
Glen Cove,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Clerk
Cintas
06.2023 - Current
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Matched purchase orders with invoices and recorded necessary information.
- Developed and maintained positive relationships with clients to maximize collections.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Generated invoices upon receipt of billing information and tracked collection progress.
Receptionist
Kustom Kutz N Kurlz
10.2019 - 04.2023
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Answered telephone calls to provide information, take messages and set up appointments
- Processed transactions and issued receipts.
- Resolved customer problems and complaints.
Assistant
Elite Home Care
02.2017 - 08.2019
- Screened or answered email messages to support consistent and timely communication
- Helped to maintain organized filing systems for digital and analog records
- Assisted accounting personnel with data entry and invoice reconciliation
- Answered incoming phone calls and directed to appropriate personnel
- Used Microsoft Office to draft documents, develop spreadsheets, and build presentations
- Provided office-wide clerical support, answering phones
- Processed bills and invoices
- Conducted research, assembled and analyzed data, and submitted reports and documents
- Distributed mail and ordered supplies
- Handled administrative functions, including filing, typing, copying, and faxing.
- Monitored and ordered supplies and materials to keep office well stocked.
Receptionist / Waitstaff
Atria Glen Cove
03.2016 - 02.2017
- Accepted incoming mail and packages and routed to appropriate staff
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Helped gather supplies and set up spaces to coordinate meetings and office events.
Education
GED -
Glen Cove High School
Skills
- Microsoft Office
- SAP Knowledge
- Statement Review
- Collections
- Payment Coordination
- Purchase Orders
- Payment posting
- Accurate payment posting
- Invoice Processing
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Clerk
Cintas
06.2023 - Current
Receptionist
Kustom Kutz N Kurlz
10.2019 - 04.2023
Assistant
Elite Home Care
02.2017 - 08.2019
Receptionist / Waitstaff
Atria Glen Cove
03.2016 - 02.2017
GED -
Glen Cove High School