Laisha Torres
Verplanck,NY
Summary
Adept at driving sales growth and enhancing customer satisfaction, my experience at JP McHale Pest Management honed my technical support and client relationship skills. Leveraging expertise in sales development and excellent communication, I've consistently identified opportunities for market expansion and operational efficiency, underpinning a track record of strategic problem-solving and promotional support.
Overview
6
6
years of professional experience
Work History
Service Representative
JP McHale Pest Management
Buchanan, NY
01.2024 - Current
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Generated ideas for improving processes related to customer service.
Event Coordinator
Marine Corps
Brooklyn, NY
08.2022 - Current
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
Sales Associate
H&M Clothing Store
Jefferson Valley, NY
01.2021 - 06.2023
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Cashier
Dunkin' Donuts
Buchanan, NY
06.2019 - 06.2021
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Greeted customers and answered any questions they had about the store's products and services.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
Education
Bachelor of Science - Criminal Justice
Mercy College
Dobbs Ferry, NY12-2025
Associate of Applied Science - Criminal Justice
Westchester Community College
Valhalla, NY12-2023
Skills
- Promotional support
- Excellent communication skills
- Sales development
- Lead database management
- Sales and market development
- Communications management
Timeline
Service Representative
JP McHale Pest Management
01.2024 - Current
Event Coordinator
Marine Corps
08.2022 - Current
Sales Associate
H&M Clothing Store
01.2021 - 06.2023
Cashier
Dunkin' Donuts
06.2019 - 06.2021
Bachelor of Science - Criminal Justice
Mercy College
Associate of Applied Science - Criminal Justice
Westchester Community College
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