Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laith alkhazraji

Clifton Park,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Child Support Specialist

Broad Leaf Inc
12.2019 - 01.2021
  • Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
  • Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
  • Documented data and completed accurate updates to case records.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Customer Service Supervisor

Conduent State and Local Solution
02.2018 - 08.2019
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Education

High School Diploma -

Albany High School
Albany, NY
06-2015

Skills

  • Data Management
  • Pattern Recognition
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Effective Communication
  • Professionalism
  • Analytical Thinking
  • Written Communication
  • System Maintenance
  • Technical Analysis

Timeline

Child Support Specialist

Broad Leaf Inc
12.2019 - 01.2021

Customer Service Supervisor

Conduent State and Local Solution
02.2018 - 08.2019

High School Diploma -

Albany High School
Laith alkhazraji