Summary
Overview
Work History
Education
Skills
Timeline
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Laiya Keppel

Chino Valley,AZ

Summary

Dedicated crew trainer with expertise in customer service, employee training, and team leadership. Proven ability to enhance onboarding processes and foster a positive work environment.

Overview

4
4
years of professional experience

Work History

Crew Trainer

Culvers
Prescott, AZ
11.2023 - Current
  • Trained new crew members on operational procedures and customer service standards.
  • Led team shifts, ensuring adherence to quality and safety protocols.
  • Developed training materials that enhanced onboarding processes for new hires.
  • Conducted performance evaluations to provide constructive feedback and support growth.
  • Taught new team members correct procedures for all areas of operations.
  • Fostered a positive work environment through conflict resolution and team-building activities.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Crew Member

McDonalds
Chino Valley, AZ
04.2022 - 08.2023
  • Prepared and assembled food items according to company standards.
  • Provided excellent customer service in fast-paced environment.
  • Operated kitchen equipment safely and efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted team members during peak hours to enhance service speed.
  • Followed all safety and sanitation protocols consistently.
  • Adapted quickly to changing tasks and priorities throughout shifts.
  • Engaged with customers to ensure satisfaction and address inquiries.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

Nail Technician

Mima's Beauty College
Phoenix, AZ
04-2026

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Safe food handling
  • Coaching and mentoring
  • Food safety understanding
  • Food safety
  • Cleaning and sanitation
  • Staff education and training
  • Sanitation and cleaning
  • Kitchen sanitation
  • POS systems
  • Opening and closing procedures
  • Complaint resolution
  • Policies and procedures
  • Restaurant standards

Timeline

Crew Trainer

Culvers
11.2023 - Current

Crew Member

McDonalds
04.2022 - 08.2023

Nail Technician

Mima's Beauty College
Laiya Keppel