Dedicated crew trainer with expertise in customer service, employee training, and team leadership. Proven ability to enhance onboarding processes and foster a positive work environment.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Culvers
Prescott, AZ
11.2023 - Current
Trained new crew members on operational procedures and customer service standards.
Led team shifts, ensuring adherence to quality and safety protocols.
Developed training materials that enhanced onboarding processes for new hires.
Conducted performance evaluations to provide constructive feedback and support growth.
Taught new team members correct procedures for all areas of operations.
Fostered a positive work environment through conflict resolution and team-building activities.
Trained other employees in customer service, food safety, and performance requirements.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonalds
Chino Valley, AZ
04.2022 - 08.2023
Prepared and assembled food items according to company standards.
Provided excellent customer service in fast-paced environment.
Operated kitchen equipment safely and efficiently.
Maintained cleanliness and organization of workstations and dining areas.
Assisted team members during peak hours to enhance service speed.
Followed all safety and sanitation protocols consistently.
Adapted quickly to changing tasks and priorities throughout shifts.
Engaged with customers to ensure satisfaction and address inquiries.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.