Laja Mckinney
Ontario,CA
Summary
Self-motivated and enthusiastic worker with vast experience in many different fields. Bringing forth a proven track record of achievement and a reputation for positive collaboration. Confident, hard working, and committed to seeing results in whatever position I am in. Reliable and dedicated to finding a place that will benefit from my superior skill set and energetic drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavior Therapist
Amergis Healthcare Staffing
Orange, CA
11.2023 - Current
- Achieved treatment goals by monitoring progress and adjusting strategies.
- Improved long-term outcomes by recommending positive lifestyle choices.
- Taught clients how to manage typical life situations and trigger events by developing coping mechanisms.
- Maintained detailed case notes and documentation in accordance with professional standards and legal requirements.
- Utilized behavior modification strategies such as reinforcement, extinction, shaping, chaining, prompting, fading, and functional communication training in therapy sessions.
Customer Service Representative
Fedex office
Fontana, California
11.2023 - 01.2025
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
DSP
Rescare
Ontario, CA
11.2023 - 04.2024
- Offered care and companionship to homebound clients with mental or physical limitations.
- Supported patients to continue participating in daily living activities.
- Bathed, dressed and groomed clients to help service users maintain good hygiene practices.
- Delivered empathetic, compassionate and person-centered care to all patients.
- Checked on residents multiple times throughout shift.
Front Desk Receptionist
Fairfield Inn & Suites
Ontario, CA
04.2020 - 02.2022
- Greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait.
- Verified guest payment and contact information.
- Greeted, assisted and directed visitors with professional attitude.
Fulfillment Associate
Amazon
Eastvale, CA
09.2019 - 02.2020
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
- Receive and process warehouse stock products (pick, unload, label, store).
- Matched numbers and product descriptions when picking items to confirm accuracy.
McDonalds Shift Manager
McDonald's
Las Vegas, NV
02.2017 - 08.2019
- Managing Crew schedules and encouraging high performance during their shift.
- Providing exceptional customer service and quality food production.
- Training new team members on critical job functions.
- Kept inventory within optimal levels and organized for easy accessibility.
- Maintained high performance levels by successfully training, monitoring and motivating shift employees.
Education
Bachelor's degree - Psychology
University of Phoenix-Online Campus
Phoenix, AZ05.2024
Associate's degree - Diagnostic Medical sonography
Platt College-Ontario
Ontario, CA10.2022
High school diploma -
Options For Youth-San Bernardino
San Bernardino, CA11.2019
Skills
- Customer service
- Guest Services
- Cashiering
- Shipping & Receiving
- Childcare
- Behavioral therapy
- Medical terminology
- Teaching
- Communication skills
- Hospitality
- Computer skills
- Applied Behavior Analysis
- Reinforcement Procedures
- Basic Housekeeping
- Documentation
- Mobility Assistance
Certification
- CPR Certification
- Driver's License
Languages
English, Native
Timeline
Customer Service Representative
Fedex office
11.2023 - 01.2025
Behavior Therapist
Amergis Healthcare Staffing
11.2023 - Current
DSP
Rescare
11.2023 - 04.2024
Front Desk Receptionist
Fairfield Inn & Suites
04.2020 - 02.2022
Fulfillment Associate
Amazon
09.2019 - 02.2020
McDonalds Shift Manager
McDonald's
02.2017 - 08.2019
Bachelor's degree - Psychology
University of Phoenix-Online Campus
Associate's degree - Diagnostic Medical sonography
Platt College-Ontario
High school diploma -
Options For Youth-San Bernardino
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