Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lajah Cisneros

Edmond,Oklahoma

Summary

I believe I would be an excellent fit for this position because I bring a fresh perspective, a strong willingness to learn, and a deep commitment to personal and professional growth. I pride myself on my kindness and well-developed interpersonal skills, which have been strengthened through meaningful customer service experience.

At 19 years old, I have already accumulated three years of experience in customer-facing roles, including positions at Breakaway Indoor Playground and Walmart. At Breakaway, I was responsible for hosting events for families, ensuring a welcoming and positive environment for all guests. I was also trained for a managerial role, which allowed me to develop leadership skills and take on greater responsibility.

During my six months at Walmart, I gained valuable experience working in a fast-paced retail setting, where I learned to effectively multitask, provide excellent assistance to customers, and stay focused in high-pressure environments.

Additionally, I am bilingual, which has proven to be a key asset in overcoming language barriers. This skill has taught me the importance of patience, empathy, and clear communication when assisting diverse customers

Overview

4
4
years of professional experience

Work History

Customer Service Representative

All American Pizza
06.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Digital Shopper

Walmart
01.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Customer Service Sales Representative

Breakaway Indoor Playground
06.2022 - 11.2024
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Increased repeat business by personalizing customer interactions and remembering client preferences.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Assisted in training of new hires, sharing best practices and company policies.

Tutor

Kumon Learning Center
08.2021 - 05.2022
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

N/A - Psychology

University Central Oklahoma
Edmond Ok

N/A - N/A

Epic Charter School
Oklahoma City, OK
05.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Documentation
  • Data collection
  • Prioritization
  • Quality control
  • Bilingual

Languages

Spanish
Native or Bilingual
Creole
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

All American Pizza
06.2025 - Current

Digital Shopper

Walmart
01.2025 - Current

Customer Service Sales Representative

Breakaway Indoor Playground
06.2022 - 11.2024

Tutor

Kumon Learning Center
08.2021 - 05.2022

N/A - Psychology

University Central Oklahoma

N/A - N/A

Epic Charter School