Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelancer
Poured Staffing Solutions
Atlanta, GA
01.2022 - Current
Worked sporadically for Givenchy to extend my knowledge on FOH and BOH operations.
Monitored operations and reviewed records and metrics to understand company performance.
Evaluated needs of departments and delegated tasks to optimize overall production.
Monitored and improved efficiency of processes, team performance, and customer service.
Developed and implemented operational procedures to ensure quality standards are met.
Maintained accurate inventory records to track stock levels and minimize costs.
Maintained a clean, organized store environment that adhered to safety standards.
Reviewed completed work to verify consistency, quality, and conformance.
Account Executive
RNDC
Atlanta, GA
03.2023 - 05.2024
Make outbound calls, Upsell products, Make sure restaurants, hotels, and night clubs are fully stocked with wine and sprits
Make spreadsheets Microsoft Excel
Set appointments for tastings
Manage data in sales force (CRM)
Provided customers with product information, pricing and availability.
Developed and implemented strategies to increase sales volume on all wine and spirits
Created menus and POS advertisement items for on premise and off premise accounts
Followed up on pending orders and inquiries in a timely manner.
Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Provided timely customer service support to resolve any issues quickly and efficiently.
Created marketing materials, including brochures and presentations, to showcase products and services.
Participated in training sessions on topics related to sales techniques or industry regulations.
Luxury Sales Associate
Nordstrom
Atlanta, GA
04.2022 - 08.2022
Answered incoming calls, Conducted credit card transactions through POS System, Placed orders, Educated customers about Products, Up-sold customers, Completed an average of 30 transactions per day
Assisted customers with selecting products that best suited their needs.
Provided detailed product knowledge to customers.
Executed daily store operations including opening and closing procedures.
Performed inventory counts on a regular basis to ensure accuracy of stock levels.
Generated reports related to sales performance analysis.
Assisted in special projects as needed such as promotional events or seasonal campaigns.
Lead Bartender
W HOTEL ATLANTA DOWNTOWN
Atlanta, GA
11.2019 - 02.2022
Worked in a high volume environment, established and verified customer age prior to serving, Performed opening and closing duties
Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Maintained bar inventory, ordered supplies and restocked items as necessary.
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Arranged bottles and glasses behind bar to make attractive displays.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Reduced inventory losses and moved older products by creating new drink menu items.
Reinvented classic cocktails to complement new menu options.
Freelance Bartender/Sales Vendor
EMS Vending
Atlanta, GA
07.2018 - 03.2022
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Developed good working relationships with fellow employees through effective communication.
Maintained inventory of liquor, beer, wine, and other beverage items.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Traveled to several different states to bartend at sports games, upscale events, and a ski resort
Education
COLLEGE PREP -
DUTCHTOWN HIGH SCHOOL
05-2015
Skills
Business Development
Customer Relationship Management
Account Servicing
Managing client relationships
Customer Presentations
Written and verbal communication
Customer Relationship Management (CRM)
Product Sampling
Brand Promotion
Liquor Law Compliance
Liquor regulations and compliance
Wine and spirits knowledge
Marketing knowledge
Visual Media Production
Certification
TIPS Certification
ServSafe Food Handler
WSET Level 1
Additional Information
Microsoft Office (Word, Excel, Power Point), Exceptional Analytical Skills with Attention to detail, Excellent Leadership and communication skills, Strong Organizational Skills
References
References available upon request.
Timeline
Account Executive
RNDC
03.2023 - 05.2024
Luxury Sales Associate
Nordstrom
04.2022 - 08.2022
Freelancer
Poured Staffing Solutions
01.2022 - Current
Lead Bartender
W HOTEL ATLANTA DOWNTOWN
11.2019 - 02.2022
Freelance Bartender/Sales Vendor
EMS Vending
07.2018 - 03.2022
COLLEGE PREP -
DUTCHTOWN HIGH SCHOOL
TIPS Certification
ServSafe Food Handler
WSET Level 1
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