Years of Leadership Experience
Nicole Falestra
Fort Lauderdale,FL
Summary
- Enthusiastic candidate offers over 10 years of experience in leadership roles. Excellent team player and problem solver with resourceful and flexible approach to team environments.
- Knowledgeable about Medical, Business Administration and Hospitality operations as well as best practices to maintain effective operational output. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
Work History
Freelancer
Tin Cup Sports Grill
Cooper City, FL
06.2023 - Current
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Coordinated with owners to develop creative materials such as brochures, flyers, and advertisements.
Sales Associate
CHG Healthcare
Fort Lauderdale, FL
07.2022 - 06.2023
- Traveled assigned sales territories and met with potential clients to discuss business opportunities.
- Provided guidance to new employees regarding onboarding processes and policies.
- Assisted in creating compensation packages that were competitive yet cost effective.
- Developed job postings and advertised positions to attract qualified candidates.
- Conducted phone screens with potential applicants and evaluated their qualifications.
- Collaborated with department managers to understand current staffing needs.
- Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
Assistant General Manager
Duffys Sports Bar
Weston, FL
03.2017 - 02.2022
- Be a team player
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Consistently met or exceeded sales goals by actively engaging customers, providing exceptional service and promoting featured products.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Analyzed financial data and prepared reports for senior management.
Marketing Directors Assistant
HMY Yachts
Dania Beach, FL
10.2016 - 06.2021
- Conducted interviews, screenings, and placements of employees for boat shows/events to ensure skill-based assignment.
- Consistently achieved above average customer service performance
- Collaborated with the director to successfully plan and execute various events
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Assisted leadership in training and oversight of creative team.
- Handled organizational and administrative duties, proactively anticipating executive needs.
Medical Assistant
Atlantic Biotech
Pompano Beach, FL
03.2015 - 12.2019
- Access samples toxicology samples
- Worked on a laboratory outreach system
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Key Manager
Quarterdeck
Davie, FL
07.2015 - 01.2018
- Anticipate guest needs
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL06-2011
Some College (No Degree) - Emergency Management
College, Emergency Medical Services
Davie, FLBachelors - Fire Science
Barry University, Pembroke Pines, FLCooper City High
Coursework: Principles of Management Accounting Marketing Communications - Nursing
Keiser University
Skills
- Recruitment and Hiring
- Maintained an above average performance in customer service
- Outgoing and always willing to learn more
- Educated in Emergency Care
- Training and Development Skill
- Business Operations Background
- Business Development
- Records Organization and Management
- Employee Motivation
- Administrative Management
- Problem Anticipation and Resolution
- Tour coordination
- Client Relationship Building
Timeline
Freelancer
Tin Cup Sports Grill
06.2023 - Current
Sales Associate
CHG Healthcare
07.2022 - 06.2023
Assistant General Manager
Duffys Sports Bar
03.2017 - 02.2022
Marketing Directors Assistant
HMY Yachts
10.2016 - 06.2021
Key Manager
Quarterdeck
07.2015 - 01.2018
Medical Assistant
Atlantic Biotech
03.2015 - 12.2019
Associate of Arts - Business Administration And Management
Broward College
Some College (No Degree) - Emergency Management
College, Emergency Medical Services
Bachelors - Fire Science
Barry University, Pembroke Pines, FLCooper City High
Coursework: Principles of Management Accounting Marketing Communications - Nursing
Keiser University
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