Stephen Joshua Bernardino

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Collaborated well with other food runners to deliver orders accurately.
• Delivered correct food items to tables according to order documentation.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Assisted in developing some Process flow diagrams (PFDs) and Piping and Instrumentation Diagrams (P&IDs).
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

· Face to face customer service.

· Efficient delivery of food orders from the kitchen to customers’ tables rapidly and accurately.

· Communication of food orders to chefs, paying attention to special requests and priorities (e.g., food allergies, no specific vegetables).

· Expediting both dine-in and to-go orders and organizing which orders are to be prioritized.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.