LaJonna Newsome
Omaha,Nebraska
Summary
To secure a position where my skills and training experience will be fully utilized. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Salvation Army North Corps
Omaha , NE
2017.05 - 2024.09
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Case Manager
The Salvation Army North Corps
Omaha , NE
2021.08 - 2024.09
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Utilized case management software and databases for efficient information tracking.
Education
Associates of applied Science - Business Administration
Kaplan University
Omaha, Nebraska02.2010
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Cash handling
- Quality Patient Care
- Knowledgeable about human relations, confidentiality issues
- Case Management
- Records Management
- Documentation proficiency
Certification
- Pathway of Hope Case Manager Certificate
- Certified Nursing Assistant /Medication Aide 40 hour
Timeline
Case Manager
The Salvation Army North Corps
2021.08 - 2024.09
Administrative Assistant
The Salvation Army North Corps
2017.05 - 2024.09
- Pathway of Hope Case Manager Certificate
- Certified Nursing Assistant /Medication Aide 40 hour
Associates of applied Science - Business Administration
Kaplan University
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